Customer Services Supply Chain

Are you looking for an exciting new challenge with a leading international business? If the answer is YES, Henkel have the ideal role for you.

Due to continued success and growth, an exciting opportunity has arisen for you to join as a Customer Services Supply Chain to join our team in Hemel Hempstead.

What will I be responsible for?

Joining our team as a Customer Services Supply Chain, you will be responsible for the availability of products as well as the flow of goods, from the Local 3PL warehouse to the delivery at our customers.

Within Customer Service we are not only responsible for the full order-to-cash process, but also for continuously improving the collaboration with our customers to build up a trustful relationship, improve processes and deliver best in class customer service. Other duties include:

Work in close collaboration with our customers, in regards of KPI-review, process optimization and steering of projects
Be customers' counterpart for solving and negotiating any operational topic/issue related to orders (delays, incidents, returns, prices, invoices, etc???)
Customer complaints & claims management: customer interaction and ad-hoc analysis during inbound calls; monitoring of cases managed in Shared Service Centre
Regular visit of our top-customers including preparation, presentation and follow-up
Integration within a collaborative team with passion & experience
Interact closely with other teams within the UK Beauty Care Retail organisation - and international supply chain
Opportunity to work independently, while provided with the necessary team support
Deep insights in the processes of an international market player within the exciting and fastmoving beauty industry

Could this be the ideal role for me?

If you have previous experience preferred in Supply Chain / Logistics / Customer Services, the role of Customer Services Supply Chain could be ideal for you! To be considered for this role, you will also require the following skills and competencies:

Strong organisational and problem-solving skills as well as a goal-oriented approach
Very good analytical skills and a passion to work with numbers
Excellent presentation and communication skills with the ability to convince and inspire people
Flexible, pro-active and determined personality
An open-minded team player, able to work independently with a high degree of self-initiative
Firm knowledge and understanding of MS-Office; especially profound Excel & Power Point skills are required.
Knowledge in Power BI is a plus

About the company

Henkel Adhesive Technologies is a worldwide leader in bonding, sealing and surface treatments - thanks to our ambitious people. We create unique value for our clients and our technologies can be found in many objects touching our lives every day. Our success is built on constant innovation and people who strive for excellence. Working at Henkel is much more than just a job. It's a passion. Have you got what it takes?

If you are looking for your next challenge as our Customer Services Supply Chain, then we want to hear from you, please click APPLY