Ocean Freight Forwarder

I am currently partnering with one of the UK's largest and fastest growing Logistics companies, who have a fantastic opportunity for a Ocean Freight forwarder to join their exciting business.

Hours of Work: Mon-Fri, 9:00 - 17:00

MAIN PURPOSE OF THE ROLE

The role within Ocean Imports is to fully meet customers' expectations for safe and efficient transport of their products from various worldwide destinations into the UK in accordance with company policy and procedures as well as statutory requirements.

Take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level.

Delivering an excellent standard of customer service is extremely important to this role.

KEY Responsibilities:

• Use of Company In-House systems to complete Import documentation and operational processes.
• Organise operational workflow to meet customer timeframes.
• Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
• Ensure legislative compliance in all areas.
• Maintain Customer profiles/SOP's
• Resolve customer issues and escalate where support is needed.
• Liaise with sub-contractors to arrange carriage of goods from various worldwide destinations.
• Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.
• Complete all administration functions in accordance with company policy and procedures.

SKILLS AND COMPETENCIES

• Ocean Import experience
• Freight forwarding knowledge
• Customs knowledge