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Team Manager - North West Hub WARRINGTON

Royal Mail Group
Warrington WA5 3UY
Salary starting at £31,689, 10% bonus potential, 25 days annual leave and pension
Closing date
18 Jan 2022

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Specialist Area
Logistics , Operations
Public Sector, Government
Contract Type
Full Time
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Team Manager - North West Hub WARRINGTON

We have a very exciting opportunity for someone to join us as a Team Manager at our North West Hub in Warrington, helping us to continue to improve and deliver the best service.

At Royal Mail, we’re committed to being the best delivery service in the UK.

As the world continues to develop, we develop too; keeping up with the times and providing the best for our colleagues and customers; creating a Royal Mail they can rely on, now and in the future.

As part of our future strategy, Royal Mail is creating a network of new and exciting automated Parcel Hubs, the first of which will become operational in Summer 2022 in Warrington.  These new Hubs will be world-class; providing state-of-the-art automation sortation solutions helping us to ensure we continue to excel at providing a great service to all our customers and the communities we deliver to. We are looking for passionate, motivated and experienced Team managers who are looking for a new challenge to join the Hub leadership team and be part of our future.  You will play an instrumental part in the fast pace environment of the new Hub, managing and leading our Hub teams to build trusted relationships and delivering a world class automated operation with the capability to process 40,000 parcels an hour. 

We have an exciting opportunity for experienced Team Managers to join us at our flagship North West Hub in Warrington and be a key part of this amazing transformation. 

What Does the Role Involve

The APSS/Hub Team Manager is responsible for daily work plan clearance to achieve performance and budgetary targets through participation, motivation and cross functional workings and in-flight decision making. It is vital as a Team Manager to create and support the environment in which trust between colleagues both frontline and managerial, underpins our focus to achieve excellence. This role must have the ability to provide systematic and organised approach to day-to-day operation clearance. Furthermore, the role will be responsible for pursuing achievement of safety, quality, financial, customer, automation and employee targets and objectives.

The Team Manager is responsible for first line HR processes e.g. Conduct and Attendance, Engagement, Performance etc., and for measurement and display of key metrics for the work area, and the analysis and continuous improvement of them.

What skills and experience are we looking for?

Knowledge (desirable):
•    Knowledge or experience of an automated environment (desirable)
•     Automation knowledge, mech performance metrics and the role of engineering in effective automation performance
•    Understand commercial challenges facing the business, able to see the big picture to influence others
• Managing teams in a Unionised environment.
•    Excellent interpersonal skills with the ability to engage and build trust within your team
•    Resilience, tenacity and self-starter with excellent written, verbal and presentational communication skills 
•    Strong analytical, planning and organisational skills 
•     IT skills, especially in Microsoft Excel, Microsoft PowerPoint and Microsoft Outlook. 
•    Ability to influence and challenge in a positive style
•    Demonstratable qualities in operating in a dynamic team environment, a pro-active and positive individual with the ability to persuade and influence others

•    A persuasive leader with drive and a well-developed ability to identify and resolve problems to a high standard through team engagement and building trust
•    Able to work under pressure in an automated environment, reacting to operational issues as they occur through team-working and problem solving with others   

•    Working with and responding to team dynamics to enable trust-building 

•    Enthusiastic with a passion for helping people grow through targeted coaching and training 

•    Comfortable working with complex data and have attention to detail
•    Able to build effective working relationships with a range of key stakeholders to achieve business objectives

Shift patterns: We are recruiting for multiple roles across Early,Late and Night Shift patterns. If you have a preferred shift pattern please include this in your application.

A degree of flexibility will be required initially to enable training/upskilling to take place

Additional Information: We are recruiting for 5 Team Managers to join the NW Hub team early with an initial focus on training and coaching the frontline teams on the new operational processes prior to go-live.  Once the Hub goes live in May 2022 these roles will become operational Team Managers

Application process
If you are interested in applying, please complete your application online and submit your current CV. 
Please note: If you are currently employed by Royal Mail, you must apply via the internal careers site or your application will not be processed accordingly.

Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

For more information on Royal Mail Group and our values please click here:

Closing Date: 18th January. Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: January 

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