Warehouse Operations Manager

Our client is looking for a Warehouse Operations Manager to join their team.

Job summary

To help set the strategy, structure & budget of the Heathrow warehouse operation and coordinate our warehouse operations at Heathrow to meet import, export, and any external customer requirements. Ensuring that we meet all regulatory responsibilities to ensure a safe working environment for our staff and administer the business.

General responsibilitie

In cooperation with the Warehouse Manager, to effectively manage and plan shift work, rotas and workflow.

To act as a link between the air freight operations, warehouse, and transport teams to effectively coordinate airline collections/deliveries; customer daily collections/deliveries and the priorities for cargo breakdown within the warehouse.

To ensure that staff under management achieve targets set and conduct themselves professionally always.

To ensure the warehouse & transport operations are compliant with all relevant legislation and The Company’s own policies and procedures.

To operate within the agreed budget & to produce revenue and cost figures for senior managers

Always protect the interests of the business and escalate any areas of concern to Senior Managers.

Specific Responsibilities

To regularly review Warehouse procedures and maintain a document control process to support quality management systems and best practice.

To work closely with the operations teams and warehouse manager to establish forecasts and priorities, communicating these to the warehouse team and reviewing through weekly meetings held with department managers.

To support the integration of new business and implement the customers individual requirements into our warehousing and transport operation.

To plan staff shifts with the warehouse Manager to meet business forecasts using overtime or temporary staff as necessary, within budgetary constraints.

To monitor the progress of warehouse against priorities & communicate any concerns to Operations Management.

To coordinate with air freight operations teams on transport requirements, enforcing timelines to allow sufficient time for planning.

To regularly review transport procedures to manage on site drivers & vehicles and to ensure these are enforced.

To plan the use and priorities of LHR based vehicles for airline & customer collections and deliveries.

To ensure that any shortage or damage to cargo is recorded and communicated to the operational teams for their further instructions.

To ensure that bond checks are conducted on a weekly basis, reviewed for any glaring anomalies, and shared with the air freight operational teams.

Conduct regular staff appraisals to develop the warehouse team and support carrier progression. Take disciplinary action should it prove necessary.

In conjunction with the Warehouse manager, to ensure that all new staff are correctly inducted, and that staff training is up to date.

To ensure that any costs due from third party agents on handovers are recovered directly, or via the air freight operations teams. This includes handover fees, handling, and storage if applicable.

To manage the return of ULDs to avoid demurrage

To maintain records on any general storage business held within the warehouse and coordinate with clients on the receipt and release as required.

To ensure that all sales invoices for handling, screening, storage and transport are raised weekly.

To ensure that all supplier invoices are passed or queried in a timely manner following company procedures.

To keep expenditure within budgetary restraints or seek approval on any potential overspends. At all times keeping The Company’s interest’s utmost in any negotiation on costs and terms of purchase.

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