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Household Claims Operations Manager - £50K

Employer
1st Executive
Location
England, West Midlands, Birmingham
Salary
£40000 - £50000 per annum + Benefits
Closing date
26 Dec 2020

View more

Specialist Area
Procurement
Sector
Banking, Finance and Insurance
Function
Specialist
Contract Type
Permanent
Hours
Full Time

Job Details

Role: Household Claims Operations Manager - £50K
Salary: Up to £50K + Package
Location: UK Wide / Flexible


This is an excellent opportunity to join an innovative, fast growing, PE backed 'disruptor' within the UK Insurance sector. Our client offers cutting edge technology solutions, underpinned by machine learning and data science principles to innovate the way in which Insurance policies are sold in the UK market.

Role:
This is a brand-new role created to vendor manage a recently appointed TPA. The role holder will be responsible for delivering a seamless customer experience and commercially minded approach to claims management. Key to the role will be the management of the outsourced claims handler to ensure they operate and deliver a best-in-class claims operation.

You will oversee the performance of the TPA against agreed operational KPI's, working with the operation to identify any gaps and work with the operation to improve performance. Furthermore, you will analyse internal claims data to identify opportunities to tighten indemnity control without detriment to the end consumer. Also, you will work with the TPA to update or create household claims handling philosophies and ensure these are adhered to.

Key to your success will be the ability to maximise commercial benefit and revenue generation opportunities. Furthermore, you will be a "disruptor", who is able to drive innovation and embrace technology within the Claims supply-chain to drive customer experience and to reduce the average cost per claim.

Experience:

  • You should have a good level of experience in an operational claims leadership role, handling UK household claims.
  • Experience of Vendor Managing a TPA arrangement
  • CII or CIPS qualifications are preferred.
  • You should have evidential experience of driving customer and commercial improvements into a desk handling team and will be able to articulate the results of this work.

Company

1st Executive

1st Executive are the forefront of 'Search' within the Procurement sector operating UK & Europe wide. Our focus in in interim management and permanent recruitment ranging from Senior Buyers through CPO's

At 1st Executive we understand that businesses are driven by people. We work in partnership with our clients to ensure that they improve the performance of their organisation through the right people. Our clients are organisations who are widely regarded as the most attractive to work for in their sector, consisting of FTSE 100 / Global 500 organisations as well as dynamic , growing consultancies. They are diverse in their sectors, covering FMCG, Financial Services, Manufacturing and Technology to name a few.

Our approach is professional, knowledgeable and above all, successful. This is why we are the partnership of choice for many of the UK's most prestigious organisations when it comes to finding the right person for the job.

Company info
Website
Telephone
+44 (0) 84321 630 30
Location
Connaught House
Portsmouth Road
Ripley
Surrey
GU23 7JY
United Kingdom

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