Contract Manager (Performance) - Home/Field based

Contract Manager (Performance)

Field Based / Home

40 hours

A bit about us:

Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is how we do it that makes us truly different, that, coupled with our core values - Do it SIMPLY, Do it WELL, Do it WITH PASSION which underpin everything we do.

Your new role:

Responsible for the management of FM Contractor performance in order to achieve a fully-operational and high-quality service for a major National Retailer, their customers and colleagues.

What you'll be responsible for:

The role of the Contract Manager (Performance) will be to manage the ongoing performance of the contract, from both a service and financial point of view. The role holder will do this by using targeted data driven intervention and field team input to challenge performance. All aspects of ongoing Supplier Management @ Sainsbury's (Service Reviews, Business Development and Strategic Planning) will be managed by this role for the group of contractors that they are accountable for, as well as ensuring that contractor payments (via the contractual and PPM flat files), annual budgeting, PPM and CPPM timescales are adhered to. The role holder will take an agile approach to this, working as part of a team each will have a group of contractors that they are responsible for however the focus and attention will be dynamic - energy and focus will switch, be dialled up or down based on risk. The role holder will also have accountability for the PAYG (Pay As You Go) extra to contract spend within this category ensuring that the budget is not exceeded, estimates are reviewed and processing in a timely manner and that Sainsbury's are getting the best value for money from the estimates that the contractors submit. Technical advice and support will be available to assist the role holder from colleagues within the SMaRT hub.

ACCOUNTABILITIES

Management of FM Contractor performance metrics in support of contractual requirements and Arcus FM KPIs
Timely delivery of reports detailing FM Contractor performance, development plans and achievements within agreed formats and timescales
Provision of budget planning and periodic variance analysis for FM contracts
Maximising efficiency and effectiveness in the procurement of contracts for maintenance, support service and specialist equipment
Responsible for the management of national FM Contractor performance, to ensure service delivery in accordance with the agreed contract terms
Responsible for the development and implementation of FM Contractor specifications, KPIs and financial measurements that encourage suppliers to create a no-fault environment within the stores
Responsible for monitoring FM Contractor SLA performance using Management Information data whilst driving continuous performance improvement
Responsible for planning, organising and chairing regular Performance Reviews with FM Contractors
Own the contractual relationship with the FM Contractors at Account Management level and be the prime point of contact for the Client in relation to performance of FM Contractors
Provide escalation support for the operational Field Team and Helpdesk in relation to FM Contractor service delivery and performance QMPHR/JD - Contract Manager /Oct 2019/S Egginton Page 2 of 3
Responsible for the validation of changes to contractual payments to FM Contractors and ensuring contractual payments are accurate and timely and in accordance with the agreed contract terms
Support the Client in procurement exercises including Tender activities and contractor selection processes ensuring compliance with all corporate supply chain processes and procedures
Line Management accountability for the Contract Support Analyst that is aligned to the category of contractors that the role holder is responsible for.
Overall accountability for full financial performance of the contractors within the category that the role holder is responsible for including all extra to contract spend.To be successful in this role you will have:

Specific Qualifications:

Some or all these qualifications will be preferable but not essential in delivering the role:

Qualification in FM disciplineExperience:

Track record of managing third party contractor service delivery performance
Successful experience of a client interface role at senior level
Experience in the use of high-volume data for the purposes of trend analysis and performance
improvement
Experience in FM environment preferable but not essential
Experience within a retail environment preferable but not essentialKnowledge:

Knowledge of performance measurement processes, SLAs and KPIs
Understanding of Quality Management Systems and continual improvement processes
Understanding of Health & Safety obligations and Legal compliance
Knowledge of budget planning and financial control processesSkills Competence:

Extremely organised and capable in prioritising work and meeting deadlines
Excellent interpersonal skills, able to build relationships at all levels
Able to absorb information at pace
Ability to represent Arcus and project a professional image at all times
Good negotiation skills and the ability to influence at all levels
Ability to plan, organise and chair formal meetings at all levels
Capable of preparing and delivering presentations to senior management and the Client
Good data analysis and trend analysis skills
Ability to analyse processes and identify gaps and improvement opportunities
Able to think strategically to identify potential innovation and synergies that drive cost transformation and service enhancementBehavioural Competence:

Confident communicator both verbal and written
Self-motivated and driven
Professional in approach at all times
Methodical and analytical
Strong team skills
Ability to work in an agile and collaborative way
Customer focused
Commercial aptitude
High ethical standards
Passion 'Can do' attitude and willingness to developOther Factors:

The post holder must be able to work flexibly, as determined by business requirements, including

weekend cover if required

In addition to a competitive salary Arcus employee can enjoy 25 days annual leave + bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation