Insurance Operations Manager

Our major Client is seeking an experienced and driven People Manager to lead a growing team within one of their most successful Business Units.

You will be comfortable managing sales and technical teams while delivering the highest possible levels of service to your clients.

Also you will have a track record of successfully developing your people while motivating them to excellent performance.

As Insurance Operations Manager your responsibilities will include:

Leading your teams to deliver service excellence.
Managing and monitoring operational performance against SLA's.
Identify and support development opportunities for all your team members.
Support the Senior Management Team on all aspects their client's activities and the identification and management of business risks.
Maintaining effective working relationships, internally and externally.
Ensure that objectives and goals are effectively communicated and that team and individual assessments are regularly completed.
Work closely with the sales and service teams in all locations to understand and incorporate specific client requirements.
Ensure that quality and compliance procedures and processes are adhered to meet internal and external regulations.
Supporting and instigating continual process and operational improvement.
Ensure consistent processes are implemented while ensuring all training and mentoring is effective.
Recruit, manage, develop and motivate team members including managing performance reviews and performance standards.
Identify MI requirements and utilise available reports to proactively and efficiently manage work to achieve KPI's.To be successful as an Insurance Operations Manager you will demonstrate:

Good knowledge of the Insurance Industry in order to support client and technical issues.
Previous people and operational Management experience with a record of success of service delivery and people development.
Excellent interpersonal skills and an approachable, confident outlook