Operations Manager

Operations Manager

Our client is a specialist healthcare provider within the community looking after adults and children with life limiting illnesses. Their management team comprises of a group of highly dedicated individuals who have a significant track record in the delivery of complex home healthcare services.

We are looking to recruit a talented Operations Manager for their office location based in Norwich.

We are open to applications from experienced Registered Managers, Service Managers or people who have had strong sector background looking to take the next step into management.

The role will include:.

• Managing a team of consultants who will implement care packages.
• Managing accidents, incidents and complaints.
• Developing new business and networks to generate packages of care.
• Recruiting and maintaining care staff to support complex packages.
• Implementing strong operational processes across the office to support the delivery of a high-quality service.
• Achieve the aims of the agreed budget and manage costs relevant to the office.
• Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures.
• Managing the safe implementation of new complex packages
• Attending meetings and forums to review service delivery.
• Becoming the Registered Manager following a successful probation period.

Personal Qualities:

• Passionate about their role, committed to the highest standards of care and compliant with CQC regulations
• Entrepreneurial, driven by business growth and motivated to exceed performance targets
• Highly motivated, driven and organised
• Focus on delivering only the very highest levels of care
• A strong manager of people and team or an aspiration to be one.
• A hands-on approach.

Experience:

• Track record of running a successful care service.
• Experience in managing a multi-disciplined team.
• Evidence of working with high acuity service users
• Proven business development skills.

The role is working in a small dedicated team in a very fast paced environment.

We are open to applications from experienced Registered Managers, Service Managers or people who have had strong sector background looking to take the next step into management.

The working hours are between 8am-6pm Monday – Friday, based on 37.5 hours per week and does include some weekly on-call escalation duties on a rota basis.

Benefits include:

Working for growing healthcare company in a niche sector.

• Salary of £30,000 - £40,000 per annum dependent on experience
• 25 days holiday
• Performance related bonus