Project Demand Planner - Outbound Customer Services

We are looking for a Project Demand Planner to join our close knit, collaborative operations team who are responsible for delivering a timely and quality PV installation for our clients. The Project Demand Planner will be responsible for verifying client’s future installation information through outbound customer services calls, and identifying forecasts/demand plans. We are looking for an experienced telesales or call centre operative who has high energy, excellent communication skills, and is used to working in a fast-paced dynamic environment. Experience of forecasting is desirable.

Project Demand Planner - Outbound Customer Services
Kidderminster DY11 | £22,000 - £25,000 + Benefits

Based in the Midlands, we are one of the UK's leading Solar PV installation companies within the new build housing sector and have grown by an average of 25% per year. We are dedicated to providing and excellent service and conduct every aspect of our business in a fair and honest manner. We are committed to making solar standard on all buildings. Our culture is extremely important to us and so we live and breathe our values:

+ Excellence- we always give our best
+ Innovation- we always look for a better way
+ Fairness- we always treat people fairly
+ Trust - we will always be a trustworthy partner

We provide a workplace where respect for the individual is paramount. We are looking for key people who share these values to join the team.

Key Responsibilities include:

+ Out bound customer calls to clients and logging information to the CRM. Verifying and recording the project and plot numbers, install information and value, any discussion points, confirming designs and technical information is available.
+ Identifying issues with potential installations and chasing other departments for job, progress updates
+ Liaise with the technical department and confirm inverter specifications for jobs in advance
+ Attend weekly meetings to report trends, progress and any needs/requirements moving forwards
+ Maintain and update the project progress trackers and use this to enable accurate forecasting
+ Call all regional site managers to confirm provisionally scheduled works daily
+ Logging communication with sites, on CRM system – indicating person contacted
+ Advising Scheduling Supervisor of any changes i.e. cancellations

The ideal candidate:

+ Experience in outbound customer services or telesales role, undertaking circa 40 calls per day
+ Experience of forecasting
+ Experience within a fast-paced office/working environment
+ Excellent oral and written communication skills
+ Excellent customer focus and adaptability to different personality types
+ Excellent numeracy and literacy skills
+ Working knowledge of Microsoft office
+ Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
+ Good time management and organisational skills
+ Be able to work effectively when under pressure
+ Ability to learn/understand technical issues, such as electrical specification Eye for detail for determining action points/missing information
+ Persistent and confident in chasing progress from all business members
+ Positive attitude towards challenging work
+ Ability to multi-task, set priorities and manage time effectively

Benefits:

+ 28 days holiday per year including bank holidays, plus annual service award of an extra holiday a year.
+ Quarterly employee events
+ Access to employee discount scheme

Your Background / Previous Roles May Include:
Customer Services, Outbound Sales, Scheduling Coordinator, Project Planner, Work Planner

Interested? Apply here for a fast-track path to the Hiring Manager

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR