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Supplier Relationship Manager

Working hours: Monday - Friday 9.00am - 5.30pm

Location: Aldgate

Salary: up to £52,200 pa (DOE) + company bonus

Job Description:

Pontoon has an exciting opportunity for a Supplier Relationship Manager to join a prestigious financial services company. As a Supplier Relationship Manager you will ensure that the company achieves consistent first-class performance from all major claims and call handling contracts through building strong business relationships with key stakeholders, monitoring the appropriate performance measures with rapid resolution of problems, and the generation of value for money through efficiency gains or benefit realisation.

Duties

  • Work closely with The Partner Manager to deliver the services in line with the strategic outsourcing partnership
  • Responsible for the delivery of the Services the company received from its outsourcer partners
  • Work closely with the technical claims team to ensure day to day operational support is in place whilst any issues are managed and mitigated through to resolution
  • Utilise data and MI to make decisions and monitor performance to deliver optimum service levels, whilst delivering value for money
  • Build strong internal relationships with TCT, Defaults, Emerging Issues and Ops Support to ensure that Partners are fully prepared for potential workload
  • Maximise delivery of all partner/operational performance against contractual KPIs and SLAs, and ensure speedy issue resolution using subject matter experts, where appropriate.

It would be great to see candidates with:

  • ITIL accredited or equivalent experience
  • Educated to degree level or equivalent and/or relevant financial services experience
  • Extensive experience of managing tier one outsourcer suppliers
  • Excellent communication skills and the ability to build relationships to executive level
  • Strong commercial acumen and stakeholder management ability
  • Excellent organisational and administrative skills
  • Strong influencing and negotiating skills
  • Leadership experience and the ability to drive change
  • The role holder will be required to work offsite in Scotland 2 - 3 days a every other week and working offsite in Manchester 1-2 times per month

Pontoon is part of the Adecco Group which is an equal opportunities employer. If you do not hear from one of our consultants within 7 days of applying for this role, please assume you have been unsuccessful in this instance. Your CV will be kept on file and you will be considered for future vacancies that match your skills.

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Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://candidate-privacy

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