Pensions Operations Manager
- Employer
- Orb People
- Location
- Sheffield, South Yorkshire
- Salary
- £35000 - £65000/annum
- Closing date
- 16 Nov 2019
View more
- Specialist Area
- Operations
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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Job Purpose
* To participate and support the business strategy for Pension/Benefits Administration based on the core strategic objectives; simplify, strengthen and succeed
* Support delivery of a year on year business plan which provides incremental growth in; sales and profit creating sustainability for the sub pillar and the wider division
* Retention of clients whilst demonstrating year on year improvements to client and employee satisfaction levels
* Deliver year on year improved performance which includes; financial metrics, automation and people metrics through the coaching and mentoring of Team Managers
* Be an ambassador of the Company values
* To lead and motivate groups of employees (<60) through effective and appropriate communication channels whilst delivering clear succession plans to support development and sustainability
* To work collaboratively with your peer group to manage, assess and mitigate any business risks whilst ensuring the service delivered to clients is appropriate, compliant and meets contractual standards
* To support and develop Team Managers to deliver against their key objectives
* Key Accountabilities
* Manage a customer centric led operation to harness Customer satisfaction, optimising value add activity with cross-selling opportunities for the greater good of the wider group
* Leading a team and managing performance of the business areas and respective Team Managers
* Accountable for delivery against divisional regulatory compliance
* Driving a culture of continuous improvement through maximising efficiencies whilst underpinning sustainability
* Financial budget and year on year performance
* Maintain and deliver a robust governance infrastructure that effectively mitigates all key business risks across all areas under your control
* Drive a culture of compliance that ensures all regulatory controls are adhered to whilst minimising risks to the business
* Positively contribute to the Sales process; working closely with the Client Partnership team and wider Capita Group to represent the positive, professional and engaging ‘face’ of our administration service; demonstrating a thorough understanding of specific sectors, markets and products on an adhoc basis as and when required
* Responsibilities will include;
* Being an ambassador of the Company values
* Own and improve employee engagement across own team
* Be a coach and mentor to Team Managers within own team and wider pensions and benefits team
* Manage and improve the performance (quality, financial, performance) of the teams across your business area
* Manage your business area through practical understanding of all systems and processes; a detailed knowledge of the operational structure and the teams and personnel involved in the delivery of the service; creating a positive working environment for all
* Monitoring performance objectives and key performance indicators (KPI’s) for all direct reports.
* Accurately interpret all operational and financial MI and translate this into meaningful and concise actions and plans to:
1. address out of line situations
2. review resource and capacity planning requirements and forecasts
3. drive continuous improvement
* Produce reports to the Client Services Director within the agreed timeframe
* To participate and support the business strategy for Pension/Benefits Administration based on the core strategic objectives; simplify, strengthen and succeed
* Support delivery of a year on year business plan which provides incremental growth in; sales and profit creating sustainability for the sub pillar and the wider division
* Retention of clients whilst demonstrating year on year improvements to client and employee satisfaction levels
* Deliver year on year improved performance which includes; financial metrics, automation and people metrics through the coaching and mentoring of Team Managers
* Be an ambassador of the Company values
* To lead and motivate groups of employees (<60) through effective and appropriate communication channels whilst delivering clear succession plans to support development and sustainability
* To work collaboratively with your peer group to manage, assess and mitigate any business risks whilst ensuring the service delivered to clients is appropriate, compliant and meets contractual standards
* To support and develop Team Managers to deliver against their key objectives
* Key Accountabilities
* Manage a customer centric led operation to harness Customer satisfaction, optimising value add activity with cross-selling opportunities for the greater good of the wider group
* Leading a team and managing performance of the business areas and respective Team Managers
* Accountable for delivery against divisional regulatory compliance
* Driving a culture of continuous improvement through maximising efficiencies whilst underpinning sustainability
* Financial budget and year on year performance
* Maintain and deliver a robust governance infrastructure that effectively mitigates all key business risks across all areas under your control
* Drive a culture of compliance that ensures all regulatory controls are adhered to whilst minimising risks to the business
* Positively contribute to the Sales process; working closely with the Client Partnership team and wider Capita Group to represent the positive, professional and engaging ‘face’ of our administration service; demonstrating a thorough understanding of specific sectors, markets and products on an adhoc basis as and when required
* Responsibilities will include;
* Being an ambassador of the Company values
* Own and improve employee engagement across own team
* Be a coach and mentor to Team Managers within own team and wider pensions and benefits team
* Manage and improve the performance (quality, financial, performance) of the teams across your business area
* Manage your business area through practical understanding of all systems and processes; a detailed knowledge of the operational structure and the teams and personnel involved in the delivery of the service; creating a positive working environment for all
* Monitoring performance objectives and key performance indicators (KPI’s) for all direct reports.
* Accurately interpret all operational and financial MI and translate this into meaningful and concise actions and plans to:
1. address out of line situations
2. review resource and capacity planning requirements and forecasts
3. drive continuous improvement
* Produce reports to the Client Services Director within the agreed timeframe
You need to sign in or create an account to save a job.
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