Pensions Operations Manager

Why should you apply for your next pensions role through ORB People?

• We charge you NO fees
• You will have an experienced Pensions expert review and support you with every step of your application, right through to job offer.
• Applying directly will NOT get you a bigger salary.

Job Purpose

·To participate and support the business strategy for Pension/Benefits Administration based on the core strategic objectives; simplify, strengthen and succeed

·Support delivery of a year on year business plan which provides incremental growth in; sales and profit creating sustainability for the sub pillar and the wider division

·Retention of clients whilst demonstrating year on year improvements to client and employee satisfaction levels

·Deliver year on year improved performance which includes; financial metrics, automation and people metrics through the coaching and mentoring of Team Managers

·Be an ambassador of the Company values

·To lead and motivate groups of employees (<60) through effective and appropriate communication channels whilst delivering clear succession plans to support development and sustainability

·To work collaboratively with your peer group to manage, assess and mitigate any business risks whilst ensuring the service delivered to clients is appropriate, compliant and meets contractual standards

·To support and develop Team Managers to deliver against their key objectives

Key Accountabilities

• Manage a customer centric led operation to harness Customer satisfaction, optimising value add activity with cross-selling opportunities for the greater good of the wider group
• Leading a team and managing performance of the business areas and respective Team Managers
• Accountable for delivery against divisional regulatory compliance
• Driving a culture of continuous improvement through maximising efficiencies whilst underpinning sustainability

• Financial budget and year on year performance
• Maintain and deliver a robust governance infrastructure that effectively mitigates all key business risks across all areas under your control
• Drive a culture of compliance that ensures all regulatory controls are adhered to whilst minimising risks to the business
• Positively contribute to the Sales process; working closely with the Client Partnership team and wider Capita Group to represent the positive, professional and engaging ‘face’ of our administration service; demonstrating a thorough understanding of specific sectors, markets and products on an adhoc basis as and when required

·Responsibilities will include;

• Being an ambassador of the Company values
• Own and improve employee engagement across own team
• Be a coach and mentor to Team Managers within own team and wider pensions and benefits team

·Manage and improve the performance (quality, financial, performance) of the teams across your business area

·Manage your business area through practical understanding of all systems and processes; a detailed knowledge of the operational structure and the teams and personnel involved in the delivery of the service; creating a positive working environment for all

·Monitoring performance objectives and key performance indicators (KPI’s) for all direct reports.

·Accurately interpret all operational and financial MI and translate this into meaningful and concise actions and plans to:

a.address out of line situations

b.review resource and capacity planning requirements and forecasts

c.drive continuous improvement

·Produce reports to the Client Services Director within the agreed time frame