Operations Manager

A customer focused and forward-thinking company based in Stevenage are looking for an experienced Operations Manager to join their leadership team.  You’ll be bought in to monitor service delivery and team performance whilst keeping the customer at the forefront of any departmental targets.

In this role you’ll be managing 2 Team Leaders and their associated teams.

• Proactively support teams to ensure strategic objectives are delivered
• Support and coach team members in their development and growth within the business
• Act as single point of contact for all contractual matters arising from external relationships
• Management of supplier relationships
• Work collaboratively with other departments to shape the service offering and strengthen market position
• Manage personal and departmental targets
• Ensuring complete adoption of internal processes
• Handle all internal communications with stakeholders not directly involving your teams
• Planning and organisation of client needs ensuring fulfillment of all orders
• Preparation and management of budgets

• Experience of working in a team orientated management role essential
• Ideally experience gained within a service led environment
• Proven responsibility in the following areas; budget management, portfolio growth, planning, service delivery and team development
• Excellent communication skills
• Ability to manage upwards
• Ability to adapt management style dependant on audience

• to £40,000 per annum
• Immediate opportunity

Thank you for your application.

Please note Lawrence Dean Recruitment is acting as an employment agency & business.