Operations Manager - Portsmouth

Reporting to the Director, you will be responsible for helping to achieve the company’s operational commitments, customer satisfaction and profit targets by;

Ensuring that the day to day performance of the operations department is cost effective, customer focused with the aim to strengthen client relationships and ensure the successful continuance of business operations.

Communicating with all the relevant people/departments and co-ordinating all relevant inputs (people and processes) to ensure KPIs are achieved.

Planning, scheduling and reviewing daily workload to ensure maximum efficiencies

Ensuring that the operations team has the necessary manpower, competence, skill and knowledge required in order to achieve departmental KPI’s.

As part of the senior management team you will also be jointly responsible for contributing towards the achievement of the company’s strategic and operational targets and overall business aims.

Main Duties:

Operational Performance

Planning & Scheduling of Operational workload

Quality Control

Customer Liaison

Purchasing/Stores management

Set, monitor and manage the operations team KPI’s

Control all associated operational costs according to the prevailing annual budget forecast.

Develop & implement operational improvements

Ensure non value added activity is reduced in all operational processes.

Manage change to meet current business requirements.

Recruitment & Employment

Staff Training & Development

Performance Management & Annual Appraisals

Discipline & Grievance

Sickness

Working with the H&S consultants, promote & maintain awareness and compliance of H&S in accordance with best practice and legal requirement.

Person Specification:

Ideally educated to HNC/HND/Degree level and/or have the relevant experience in an operational environment at senior level.

Possess a broad background in engineering with a wide range of knowledge of contract delivery.

Possess experience of sub contract environment.

Have a working understanding of operational planning & scheduling.

Have a working understanding of health and safety best practice and legislation.