Service Operations Manager

We are looking for a passionate, forward-thinking, customer-centric, hands-on Service Operations Manager with exceptional operational discipline to join our team. This person will be very active in day-to-day coaching of his/her team, leading by example whilst fostering a culture of customer-centricity, accountability, and collaboration. This is an excellent opportunity to join a successful business and build your career with a company where strong principles of colleagues, customers, sustainability and community focus are built into our vision.

This is an exciting role working 45 hours a week

Role and Responsibilities:

Assist in the development of a detailed budget and business plan for the department in line with the company's strategy and objectives for consolidation into the company's overall plan.
Continually review and monitor the department's progress through the use of daily operating controls, monthly management accounts, ensuring that corrective action is taken where shortfalls against budget are evident or predicted.
Present, as required, progress against budget and overall departmental strategy at management meetings.
Maintain workshop productivity records and continually monitor workshop efficiency and sold hours against budget.
To assist in the recruitment, training and development of all departmental staff in line with company policy.
To effectively manage and supervise subordinate staff ensuring that their designated duties are performed correctly, highlighting any problem or shortfall areas to senior management.About You

Foster culture of customer-centricity, accountability, and collaboration.
Build strong client relationships
Cultivate strong/active network of partners to drive consumption, deliver customer value
Ensure customers are supported by partners by establishing a collaborative, customer-first relationship with partners
You are a driven people manager, who relishes the opportunity to review how things are being done and improve operational efficiencies.
Approach your role with enthusiasm and enjoy bringing your team along with you.
Have previous experience in similar role and have a background where you have managed teams from a corporate or retail background.
Ability to deliver successful change programs whilst effectively leading, managing and motivating a team.You have the following skills and experience:

Previous industry experience at a managerial level within a service operation.
An up to date knowledge of vehicle and consumer legislation.
A technical or engineering background.
Strong commercial and financial appreciation.
IT literate.
Effective relationship and communication skills.
Ability to cope under pressure.Are you interesting in joining a fun loving, passionate and spirited team and you feel up to the challenge, and have the relevant experience we are looking for APPLY TODAY!

If you want to hear more about this Service operations Manager role please contact Jade Chandler at Holt Recruitment on (phone number removed) to discuss further