Operations Manager

"You've got to start with the customer experience and work back toward the technology, not the other way around." - Steve Jobs

The customer has always been at the heart of what you do. You also understand that in these times of digital revolution, cutting edge technology should be tailored around customer needs and how they wish to interact.

What you'll love about this company…
Leaders here work flexibly and autonomously which gives them a great work/life balance and allows them to be in control.
You can wear your jeans to work if your day allows it, everyone is an adult and gets treated as such.
Success is always acknowledged and rewarded - performance related bonuses are paid not only on what you did but on how you did it.
You will have access to cutting technology to ensure you're empowered to 'work smarter, not harder'.
You will be part of an innovative senior management team that work collaboratively and have unrivalled customer focus.

What you'll get in return:
27 days annual leave
Impressive pension
Private health-care
Life assurance
Professional development

What they need from you:
You'll need to have managed large teams within a general insurance contact centre setting, ideally within personal lines. (100+FTE)
You will be able to evidence delivery of material improvements in customer experience and service metrics in highly regulated environment.
You must demonstrate a high level of understanding of resource planning, being able to interpret resource plans and drive change.
People development - You will lead, motivate and inspire.
Want to know more?

Call me, no CV no problem…….let's talk it through.

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