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Customer Relationship Manager (Supply Chain/ Demand Planning)

Gainsborough

Salary: £40,000 - £45,000 per annum

Venatu Recruitment Group are offering an excellent opportunity to work for a successful leader in their field, based in Gainsborough. Offering the opportunity to work in a great team environment and of supporting a large customer base, this role is not to be missed.

Benefits:

  • Generous Holiday entitlement
  • Death in Service
  • Pension
  • Free Parking

Job Purpose:

  • Directly responsible for all incoming business demand for OE, Build and Aftermarket
  • Key contact for customer therefore will be responsible for customer end to end demand management (from point of order to despatch)
  • Ensure department objectives are achieved as part of a small team
  • Effective and open, honest communication with all levels of customer

Responsibilities:

  • Act as single point of contact for customers including key customers
  • Manage and review customer demands prior to acceptance to ensure all orders can be delivered OTIF
  • Negotiating with customer to agree order/delivery schedules (Offering updates throughout from Purchasing)
  • Working closely alongside Supply Chain in order to manage and forecast order timescales
  • Maintain and update key information
  • Answer customer concerns and enquiries to orders
  • Attending customer sites for meetings

Candidate Requirements:

  • Confident customer service skills ideally stemmed from within a demanding manufacturing environment
  • Experience of supply and demand
  • Confident and with the ability to liaise with stakeholder and third party suppliers
  • Strong analytical skills
  • Logical approach to tasks
  • High degree of accuracy and negotiation skills
  • Team player

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