Operations Manager

Our client is a highly successful and leading timber company, they have doubled their turnover since 2009 and have gone on to win a number of prestigious business awards. They supply both UK and Irish markets with products for the construction, pallet wood and fencing industries. It also manufactures timber frame homes and engineered roof trusses.

The role is a critical point of contact between Sales and Operations ensuring plans are aligned to deliver high-quality customer service. The successful candidate will lead and own the centralised operation of the ERP system including maintaining group-wide pricing and CRM adoption across the entire sales team. They will be required to frequently travel in the UK and Ireland to support sales process implementation.

·Manage the interfaces between sales and operations across all sites to ensure that production and sales plans are aligned.

·Work closely with key Production and Log Procurement teams to ensure production schedules maximise sales, yield and profits.

·Produce and develop group weekly, monthly and quarterly sales performance reports.

·Demonstrate strong analytical skills in the interpretation of sales process data.

·Manage and optimise the group-wide sales process to enable data-driven performance.

·Focus on removing bottlenecks and driving automation and process improvements.

·Create a sales operations plan aligning our services with the customer’s journey.

·Ensure all invoicing, pricing, and customer terms are maintained and optimised.

·Own the ERP/CRM sales administration and set up, ensure the sales team maintain customer data.

·Consistently try to simplify workflows and communication via our ERP/CRM.

·Develop the required sales technology stack that includes sales tools and workflows to enable the delivery of the Group sales strategy.

·Ensure the sales process evolves to meet the needs of the business as it grows.

As a senior member of the sales team, this position would suit a strongly analytical individual with an ability to critically look at performance data and draw constructive conclusions about process improvements and efficiencies to improve the sales team performance. A business degree or relevant equivalent qualification is required, with a minimum of 3 years’ experience in business analytics or managing ERP/CRM systems. An in-depth knowledge and experience of ERP and/or CRM systems is essential and experience of sales in the B2B sector would be an advantage.

Please call Adrian Browning at Executive Sales Recruitment on 0333 210 4506 or send your cv via the apply button.