Technical Contracts Manager

Contract Manager - Maintenance Services

My client based in Hertfordshire are seeking for a contract manager for maintenance services on a 6 month contract with a view to go permanent.

The role is to monitor the operational delivery of the 'outsourced' maintenance service including statutory and mandatory compliance, contractual commitments such as Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), financial performance against budget forecast. To act as key point of contact between customer and service provider and provide technical advice to service provider as required. MAIN DUTIES AND RESPONSIBLITIES

1. To monitor the performance of the outsourced maintenance service provider to ensure compliance, best value and the smooth and efficient operation of the maintenance service.
2. To monitor compliance with all relevant regulations and applicable regulatory legislation.
3. To continually review the data held on the service providers Computer Aided Facilities Management (CAFM) system, monitoring service delivery levels, identifying trends, liaising with the estates and providers management teams to deliver continuous improvement to the University.
4. To manage the regular auditing process of works identified as completed by the service provider to ensure compliance with all relevant legislation, regulations, standards and contractual commitments
5. To be the main point of contact for Schools and Strategic Business Units on all operational maintenance related matters.
6. To monitor all contractor KPI's are met putting them in the best position to deliver best value and an excellent customer service.
7. To regularly monitor the Building Management Systems (BMS) to identify plant failures and condition, making minor adjustments where appropriate.
8. To provide relevant reports as required by the Head of Maintenance, Assistant Director Services and the Director of Estates.
9. To provide timely information to Strategic Business Units on all operational maintenance related matters.
10. Obtain quotations and costings for comparison purposes for works above the financial threshold of the semi-comprehensive maintenance contract
11. To monitor adherence to procurement procedures
12. To monitor maintenance revenue and Long Term Maintenance (LTM) budgets in line with the financial policies and procedures.
13. To monitor the operational planning for planned maintenance tasks including liaison with Schools, Strategic Business Units and external authorities as appropriate.
14. To act as Project Manager on small projects above the financial threshold value of the semi-comprehensive maintenance contract
15. To actively contribute to development of Backlog and Long Term maintenance programmes
16. To assist the Estates project teams with delivery of capital projects and long term maintenance projects.
17. To remain up-to-date on changes to legislation, regulations, industry best practice, GDPR and any other relevant guidelines.
18. To help manage internal relationships between estates, service provider, SBU's, all other stakeholders and to attend or chair meetings where required on behalf of the Estates Department.
19. The post holder is required to minimise environmental impact and seek to promote environmental sustainability within the area of responsibility.

The job description itself is not a definitive list of all the tasks to be undertaken. It serves as an outline of the main duties the post holder can expect to undertake. The job holder is expected to undertake all reasonable duties commensurate with the level and grade of post.

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