French Export Customer Administrator

Our Bracknell based client is currently seeking an French/English speaking Export Customer Service Administrator to join their busy team.

The role will be around 30% French speaking and 70% English- so its essential the successful candidate has strong language skills in both.

PURPOSE

The purpose of the role is for the day to day running of all aspects of monitoring dedicated accounts customer orders, as well as proactive promoting to dedicated account in accordance with the company procedures and in line, with the specific instructions of the Customer Services Manager.

RESPONSIBILITIES

• Dealing with enquiries from both internal and external customers, i.e. Production, Warehouse, Marketing, Purchasing, Sales Representatives, third parties such as Freight Forwarders.

• Responsible for maintaining database as well as proactively contacting them to provide sales opportunities.

• Processing and progressing orders, to give the customer exact details of his/her order, status, progress, latest delivery details, problems, alternatives etc. Expectation is that you take full control from order entry to Invoice for your customers.

• Processing customer complaints and credit notes quickly and accurately, thus pinpointing any problems and avoiding unpaid invoices as a result of such delays.

• Being pro-active when dealing with internal/external customers. The end result is to build respect and rapport, which benefits all our customers, both internal and external.

• Carry out general administration duties as instructed by the Customer Services Manager.

Skills required

• Professional and positive communication skills

• High level of computer literacy

• Good numerical and literacy skills

• Team worker

• Knowledge of export/custom paperwork requirements would be advantageous but not essential

• Fluent in French and English