Contract Manager - Luton Airport

Contract Manager

As the Contracts Manger, you will lead, motivate and develop the team and through them manage and deliver an effective and efficient customer service-focused operation.

You’ll provide the focus, direction and leadership required to ensure all operational requirements and service level agreements are met through all aspects of the contract.

Ensuring quality standards, contractual requirements, both financial and customer service are met to the satisfaction of the client London Luton Airport (LLA) and the company APCOA.

What You'll do

Deliver effective day to day operational management within the limitations of the Client Service Level Agreement and APCOA Policies and Procedures
Keep abreast of the legislative, best practice and other changes within the Parking Services industry
Project manage through to successful and timely completion all major initiatives within area of responsibility
Champion the local employee communication process to include weekly CASCADE meetings and Union Shop Steward Meeting
Identify, establish and maintain positive business relationship with the LLA client and attend client meetings where and when required and/or provide statistical data as necessary
Produce operational reviews to allow the analysis of trends and to support a program for organisational learning and sharing of experiences
Liaising with Head Office Finance Department to ensure that the designated Management Accountant is on schedule to complete the financial reports
Present the contract accounts to the LLA in conjunction with Management Team.
Provide weekly / monthly reporting of any financial issues, resolutions, progress and escalate issues as appropriate
Review working practises, suggest and implement alternative ways of conducting work
Manage the continuous internal projects via established change control processes
Identify and explore new revenue streams and opportunities, participating in negotiations where necessary.

What you'll Bring

Well-developed people management skills, with excellent communication and interpersonal skills
Excellent spoken and written English
Sound financial and analytical skills
Excellent working knowledge of MS Office
Strong commercial acumen
Proven experience of Investigations, Disciplinary and Grievances. Skills essential for the role
Experience of change management
Full UK Drivers Licence

What we'll offer you

£45,000 - 50,000 pa + £4,000 Car allowance

Healthcare Scheme

Discretionary Management Bonus scheme

Pension

Training and Development

Employee Discount Scheme