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Job title: Operations Development Programme Manager

Location: East London

Salary: £65’000 - £75’000 plus fantastic benefits

Contract: Full time, Permanent

Overview:

Customer Management Resourcing (CMR) is a boutique recruitment consultancy that specialise in mid & executive level roles within 'Customer Management'. This includes all management or analytical roles surrounding Contact Centres, Customer Experience & A.I.

We are proud to be working with a leading, well established residential housing organisation based in London. They play a key part in helping shape some of the most exciting, diverse and dynamic regions in the country, predominantly in the South East of England.

Scope of the role:

We have a vacancy for an experienced and dynamic Programme Manager to help our client to deliver better, faster and lower cost services for their customers and to help them establish the organisation as a great place to work for colleagues.

The ideal Programme Manager will need to be a driven and resourceful self-starter, who loves working in a fast paced business environment, who excels at motivating, leading, and often, delivering through others. And you’ll have experience of working in a business transformation setting where customer channel shift to digital was a key focus.

You’ll have a proven track record of designing, leading and delivering complex change in a large, service delivery business, using data intelligently to make wise decisions, turning the complex in to the simple, making things easy, and ensuring brilliant customer and colleague experience is at the heart of service design and delivery.

You’ll be an expert at designing change in a way that takes colleagues on the journey and delivering in a way that sustains for the long term. You’ll be fantastic at communicating clearly and concisely, at being super engaging in both verbal and written form, at adapting your style and approach to suit the audience, and ensuring your outputs are of the highest quality; setting the standard for others to follow. Your strengths in relationship building will be a stand-out capability, and you will be able to quickly form excellent working relationships that help you get things done.

Your wealth of business knowledge and experience means that you’re brilliant at prioritising and focusing on what matters most, not getting lost in the detail, and acting quickly when things aren’t right, and making commercially sound decisions.

If you are a passionate and experienced Programme Manager with the above experience, then send your CV over ASAP for an informal chat in the first instance!

Programme Manager Benefits/ Remuneration:

  • Salary £65’000 - £73’000 (Negotiable)
  • 26 days annual leave plus bank holidays (Rising to 31 days in line with Service)
  • Annual bonus subject to group performance
  • Excellent Pension scheme (Up to 18%!)
  • Excellent career progression opportunities
  • Healthcare scheme, employee assistance scheme and non-contributory life assurance.

How to apply:

To be considered for this opportunity or for more information, you will need to email an updated CV quoting job reference '11101-NF'

We do endeavour to respond to as many applications as possible, however due to the high volume of applications we tend to receive we cannot always advise each individual unsuccessful applicant. If you haven’t heard from us within 14 days of submitting your application, please assume that on this occasion you have been unsuccessful.

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