Export Customer Service - French Speaking!

Looking for your first office role and currently work in retail or hospitality and speak fluent French, or looking for a change and chance to work in a fantastic Bath based business? This could be the role for you!

You'll be fully trained within an international sales department, where you'll be assisting the Export sales team with administration & customer services - predominately working with French accounts so needs to be fluent in French

The core areas of responsibility for this role are broken down into the main three sections below, but if you're positive thinker with a can do attitude and you're ready and willing to learn, then we'd love to hear from you!

Customer Services:

• Answering customer queries regarding orders and products via email and phone calls where necessary for Export customers.
• Provide our customers (stockists) with an efficient courteous point of contact within the company and deal with their queries in an efficient courteous manner, where possible, to both party’s satisfactory resolution, following company guidelines.
• Liaising with the warehouse with regards to orders, customer queries and returns/replacements. Raise credit note or replace faulty goods for trade enquiries.
• Investigate missing goods from deliveries & take appropriate action and use exceptions login for undelivered parcels

National / Regional Accounts:

• Processing orders/Forecasts/Back orders.
• Completing new line forms

General Sales Team Admin:

• Maintenance and archive of orders and company information
• Answering/ forwarding all 'member of public’ enquiries in the Export territories ie: general product enquiries, reports of damaged items to be passed to customer services.
• Responding to queries regarding orders/samples/invoices/images as they arise
• Dispatch and logging of samples
• Answering phones in the office and assisting customers/ fielding calls where necessary
• Web order Processing
• New Sales Leads (Entry/Delegation/initial screening)
• Supporting the Export sales team.
• Add customs data to orders.
• Create Photo Quotes of ranges and respond to quote requests from customers.
• Updating our CRM system (Workbooks).
• New Account Set Up (WB/CRM/Website setup)
• Completing all requested spreadsheets for customers including but not limited to providing barcodes, product information, basic testing information, and customs info.

Key Working Relationships

• With the Export sale Executives, the Export Sales Director, the Warehouse and UPS

Key Accountabilities and Responsibilities

• Maintaining the smooth running of the Export department through efficient administrative and customer services skills.

Knowledge Areas

• Intermediate excel skills,
• European languages predominantly French