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Your new role

Here at Highways England, we currently have a new opportunity for a customer focussed, strategic manager to join our team at the National Traffic Operations Centre in Quinton. You will be providing accountability and leadership for a variety of teams ensuring that the National Centre delivers high-quality fit for purpose strategic incident management, gives quality information to our stakeholders and great service to our customers

What you'll be leading on

* Provide advice and support to senior managers and other stakeholders in Operations, acting as the subject matter expert within their area of specialism to contribute to high performance across the directorate and to support the timely resolution of issues

* Use financial and performance information and data to identify opportunities to improve service performance, and ensure timely reporting against performance objectives to inform effective decision-making

* Work collaboratively across organisational boundaries, developing and maintaining effective liaison between teams to deliver against corporate and directorate objectives

* Provide team management and set objectives for the team, supporting and developing performance and managing resources to ensure knowledge and competence is maintained

* Promote a culture of continuous improvement across the team and ensure effective use of continuous improvement mechanisms to deliver required efficiency savings.

* Undertake planning for the area of responsibility within the overall divisional strategy, implementing agreed operational plans to contribute to the achievement of overall objectives

To be successful

* Previous experience within an Operational environment

* Able to engage effectively with staff at all levels and with different technical understanding and convey complex and challenging information to a variety of audiences

* Ability to drive best practice forward to effective implementation

* Review, challenge and adjust team performance levels to ensure quality outcomes are delivered on time, rewarding success

* Experience of harnessing stakeholder knowledge to improve output

A bit about us

Making sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future.

Why you should join us

At Highways England we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. We're proud that as an organisation we are continually striving to do better and actively encourage and support our colleagues to do the same with their careers.

So if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then you'll be a great fit for our organisation

And finally

And finally we reserve the right to close before the advertised closing date, so we recommend completing your application as soon as possible.

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