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Export Sales Administrator (EU) - Portuguese

£19,000

Rotherham

Venatu Recruitment Group are currently working in partnership with our client in recruiting for an Export Sales Administrator. The purpose of this role is to ensure customers' orders are processed accurately and in a timely fashion including dealing with any resulting issues. Handle any incoming calls, e-mails, customer returns and credits.

Primary Duties

* Processing and releasing of orders.

* Managing orders on credit hold.

* Managing forward orders.

* Handling return requests.

* Issuing credits.

* Answering customer and non-customer queries. e.g. products, stock, pricing, ETA's etc

* Requests for tracking, catalogues and other marketing materials.

* Invoicing for cross border deliveries.

* Assist customers in the correct use of Website

* Shortage / Over Claims.

* Quality Issues.

* Liaise with customers', warehouse and carriers re dispatch of orders. Receive appropriate documentation for non eu dispatch.

Key Accountabilities

* Process all orders on time and accurately

* Update customer Portals as necessary

* Acknowledge any enquiry within one hour of receipt

* Update customer and if necessary ASM, at all times, on any current issues.

* Excellent customer service liaison

* Fluent speaker and written English & Portuguese Language

* Professional telephone manner

* Good problem solver

* Good keyboard skills

* Self-motivated

Benefits

* 9am - 5pm Monday - Friday (flexibility will be required)

* Onsite Parking

* 25 days holiday

Administration Support is a specialist division here at Venatu Recruitment Group. If you're currently seeking a change in your career and feel you match the desired criteria, please do get in touch and we would be happy to discuss the role with you in further detail.

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