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Newstaff Employment Services are looking to recruit a Contract Manager for their client who is NO 78 in the Sunday Times Top 100 Mid-Sized Companies to Work for in 2019 and have been recognised for their Outstanding Employee Engagement.

Our client helps small business make substantial savings, time and hassle on their energy- otherwise seen as a "Business Essentials Company".

The client is looking for a candidate with a good customer service background, a can do attitude, team player and can work within a team of 6 colleagues.

The Role:

• Maintain regular customer contact to update on progress of contracts where necessary.

: Manage customer query emails to ensure queries are logged and tracked accordingly.

• Liaise with suppliers to resolve customers account and billing queries.

Liaising with all areas of: Energy, Business Insurance and Telecommunications.

• Handling customer complaints and escalating these where necessary.

• Liaise internally with all sales personnel to ensure any queries are resolved in a timely manner.

• Assist with the loading of contracts to all suppliers as well as assisting with any arising issues.

• Any other ad-hoc duties, to include general day-to-day administrative and support duties.

The candidate must have a passion for providing great customer service.

  • • Excellent communication skills.

  • • A confident and determined approach.

  • • Resilience and the ability to cope with rejection.

  • • A high degree of self-motivation and drive.

  • • The ability to work both independently and as part of a team.

  • • The capacity to flourish in a competitive environment.

    The client can offer

    Company recognition – incentives, DNA awards, frequent team lunches, trips away and great nights out.


    • Salary increase after passing a 6 months’ probation period

    • Auto Enrolment Pension scheme

    • 17 days holiday and 3 days off for Christmas

    • Endless recognition and incentives

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