Operations Manager

We are currently working with a first-class FM and Building Services organisation who have a wealth of experience in Commercial Property maintenance who are looking for an experienced FM Operations Manager to manage multiple Hard Services Contracts across London and the South East from a base in Surrey.

Our client is looking for someone with a passion for business improvement, great customer service and exceptional leadership skills.

Reporting to the Operations Director, you will be a pivotal link between the Contract Managers and the board of directors, and work closely with clients, subcontractors and colleagues, exercising excellent team working skills and building positive relationships.

The Operations Manager is required to manage and co-ordinate all FM activities across a portfolio of contracts to ensure a cost effective, client focused, safe service is delivered.

Working in collaboration with senior clients to ensure that the service delivery exceeds the agreed levels of service quality and supports the core client activities ensuring compliance with all legislative and service level standards, policies and procedures.

The Operations Manager is the main interface with the senior client, and a point of escalation for suppliers and team.

Their key objective is ensuring customer satisfaction through the delivery of exemplary facilities services and ensuring contractual obligations are met whilst ensuring systems are in place to ensure budget controls are being adhered to and management of outstanding debt.

Who are we looking for?

* Substantial experience as a Senior Manager in Facilities Management Services

* Member of the British Institute of Facilities Management (BIFM) or similar

* Relevant qualifications in mechanical and electrical or other Facilities management disciplines

* Demonstrable experience of Health & Safety management (IOSH or NEBOSH desirable).

* Competent knowledge of IT packages (Knowledge of Concept Evolution is desirable)

* Demonstrable organisational, presentation, communication and interpersonal skills

* Demonstrable customer service skills

* Substantial people management skills

What do we offer?

In addition to an attractive salary and benefits package, we provide continuing learning and development opportunities within a creative and considerate work environment.

An estimated salary of £60,000 - £65,000 per annum is available subject to the experience and capability of the successful candidate.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.