Operations Manager

A fast growing Financial Services business based in Loughton is looking for an experienced people manager to join as an Operations Manager. You will be tasked with the job of leading all teams to ensure the company continues to grow.

Client Details

The company is an innovative short term loans provider who has been recognised across the industry for their outstanding customer service. This is a hands on Managerial role and requires someone with Strong leadership skills.

Description

Duties to include but are not limited to:

- Lead, motivate and develop direct reports (Team Leaders and Managers) in the day to day running of the operation.

- Lead and manage by example to ensure commitment, loyalty and high performance levels of all employees.

- Be accountable for delivering performance targets in line with agreed service levels and managing performance at both strategic and tactical levels.

- Provide regular feedback to you direct reports and exceed required performance expectations.

- Ensure sound and well-defined criteria and a clearly established process for approving, amending, renewing and re-financing loans.

- Maintain and monitor staff, skill attributes, expectations and motivation to fulfil organisational requirements.

- Receive and act on management information and ensure decisions are properly documented.

- Contribute to continuous improvement by recommending, aiding and effectively managing in the implementation of any changes.

- Deliver regular, accurate and appropriate Management Information and reports to the Senior Management Team and Board of Directors.

- Evaluate and improve performance by reviewing and reporting on target and KPIs.

Profile

Experience they are looking for:

- Several year's experience in hands on senior managerial role and within Financial Services.

- Financial literacy and sound business acumen.

- Excellent people management, leadership and coaching skills, experience of assembling, leading and developing high performing teams, and a working knowledge of HR processes.

- Experience of developing and implementing strategic business planning.

- Experience of instigating and leading change to progress business objectives.

- Be able to build strong relationships with business stakeholders.

- Exceptional written, interpersonal and verbal communication and presentation skills with an ability to communicate at all levels and build professional relationships.

- Highly competent in Microsoft Office (Word, Excel and PowerPoint).

Job Offer

A fantastic package on offer especially for a local role.

Must be able to get to and from Loughton as this is where you will be based.