Social Housing Senior Operations Manager - East London

We currently have a vacancy for a Senior Operations Manager to manage teams undertaking the delivery of; Decent Homes and External works.

Responsible for all responsive, planned and cyclical repairs, refurbishments and grounds maintenance to the social housing stock.

Reporting into the Director of Operations; your primary responsibilities will be to:

Maintain the high levels of customer satisfaction and standards of workmanship.

• Ensure that all division meet or exceed KPIs for customer satisfaction, programme targets, while remaining within the allocated budget envelopes.
• Provide leadership, support and motivation to staff ensuring all are recruited, trained, managed, appraised and developed effectively.
• Bring a strong commercial focus to the role, mentoring and coaching each of the divisional Project Managers to develop and improve the commercial understanding and performance of the teams.
• Ensure risk assessment for all contract activities, to guarantee risk control and audit measures are in place.
• The continuous identification and implementation of operational best practice through interaction with the wider team.
• Excellent Leadership, people management, communication and influencing skills at a senior level.
• Undertake tendering and procurement matters as required, ensuring prices submitted are viable. Where contracts are awarded, ensure works are carried out within the terms of the tender matters relating to technical specifications, quality and cost.
• Manage the income and cost budgets for Contracts in accordance with financial regulations and ensure that each team meets its trading objectives, ensuring any loss-making areas of work are identified and reviewed taking action to address any such problems.
• Take a lead role in identifying and implementing strategies to secure new income and work streams to meet Council new business objectives.
• Strong Commercial understanding and previous accountability for meeting targets/KPI's
• Ability to manage and influence key stakeholders.
• The postholder will be a member of the SMT and will need to be able to work collaboratively across all areas of the business.
• As the business expands the scope and nature of the responsibilities may change in line with needs and as agreed across the SMT.

Education and qualifications:

Essential:

• Significant, demonstrable experience of managing construction contracts in Social Housing
• Formal safety qualification NEBOSH/IOSH/SMSTS/SSSTS)

Desirable

• Trade Background
• Membership of a professional organisation (RICS or CIOB or equivalent demonstrable experience)

Experience, Knowledge and Understanding:

Essential:

• Managing a DLO
• Contractor Management
• Financial and Budget Management
• General Health & Safety
• Working at Heights
• COSHH regulations
• CDM 2015 regulations
• Use of PPE
• Working with Asbestos
• Working in a customer focused organisation

Desirable:

• Prince2 Practitioner
• PASMA & IPAF