Technical B2B Sales Support Assistant - Import / Export, CRM
- Employer
- Davanti Solutions Ltd
- Location
- Welwyn Garden City, Hertfordshire
- Salary
- 25000 - 26000
- Closing date
- 12 Jul 2019
View more
- Specialist Area
- Import & Export
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
Technical B2B Sales Support Assistant
Summary
*Handling requests from clients, i.e. providing pricing, follow-up sales sales leads and quotations.
*Support of sales team
*Providing customer service.
Experience Required
*Strong sales skills and experience (Sales and export experience to companies outside of EU an advantage)
*Experience of tender completion / processing an advantage
*Strong IT skills with experience of ERP (CRM)
*Experience in a customer sales focussed role.
*Interest in Science would also be an advantage
*Friendly and warm personality
*Strong team spirit and professional attitude
*Work on own initiative and well in a team
*Excellent organisational and administration skills
*Fluent English: written and oral
*Ability to communicate with people at all levels both internally and externally
Responsibilities
*Handling requests from clients, i.e. providing pricing.
*Explaining product brochures and technical information to customers, and providing technical advice where appropriate.
*Progressing all sales leads to secure the business, or when necessary to investigate why the business was not successful
*Filtering incoming enquiries (these can be telephone, e-mail, website, fax, letter, advert, other) and direct these to the relevant sales engineer.
*Providing support to field sales engineers and internal engineer (send quotes, technical information, call customers, etc.), when they are out of the office.
*Providing customer service to clients by dealing with their requests.
*Sending appropriate literature to satisfy customer requests.
*Helping to resolve any customer logistical problems, such as late delivery, lost goods, etc.
*Keeping all customer files and the company CRM system up to date.
An excellent opportunity for a sales support assistant to join a highly reputable global scientific company.
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