Senior Supplier & Contract Manager, IT Infrastructure & Outsourcing

The organisation:  A prestigious international FTSE listed Financial Services Company headquartered in London.

The opportunity:
A brand new role for a Senior Manager to oversee and manage the performance of a 1st generation outsource agreement in IT infrastructure.  This is a multi-million pound and multi-year outsourcing agreement for Cloud Infrastructure and Operations which includes licences, end-user services, service management, desktop support, cloud ops, networks, security and MS Azure. 

It is a high profile role because it will impact upon the Group Head Office operations as well as critical applications.  The Senior Manager will have a small team of direct reports. 

The key outputs include:
• Ensuring a satisfactory and seamless transition to the new outsourced provider
• On-going management and performance analysis of the contract by monitoring Service Level Agreements (SLAs).  Managing contractual obligations, change controls, on-going projects and ad hoc costs
• Ensuring a balance between the commercial levers but providing a technology insight into what the provider is doing
• Regular engagement with senior management in IT, internal transformation teams and the Executive Board. 

Skills and experience required:
• Strategic vendor and supplier management experience with a proven track record in managing high value (at least £12m), single outsourced technology agreement with a critical supplier(s)
• Experience of navigating contracts and relating SLAs back to service and money is critical.  In-depth experience of managing SLAs.
• Experience and knowledge of Cloud Services and IT infrastructure
• Solid commercial acumen as well as budget and financial management experience
• People management skills
• Experience of working in the Financial Services sector is an advantage
• Graduate calibre