Operations Manager

Operations Manager

Slough

£32,000 + Car + Bonus

M4 specialist recruitment are delighted to be working with a well-known logistics organisation to recruit an On Site Operations Manager, covering various locations.

Overall purpose of the role is to plan, manage and drive an area of operations within Customer Premises and ensure daily productivity, quality, connectivity, costs targets are met and standard procedures are followed. You will need to provide leadership and motivation to a team of On Site Operators and to monitor their productivity, development and satisfaction. Provide hands-on operational support where required. Liaise and attend Commercial / Customer meetings giving insight and understanding into the Customer needs identify any threats, opportunities associated with the account.

Day to day duties:

• Managing and motivating a diversified work force
• Seeing trends and recurring issues while dealing with daily operational pressure
• Ability to effectively cooperate with other departments and people, often without opportunities of meeting face to face
• Ability to translate overall budget, operational and productivity targets into tangible daily actions
• Manage the operational cost drivers to ensure P&L and cost targets are achieved.
• Within financial guidelines, plan, monitor and control expenditure on areas such as overtime, Agency and suppliers.
• Ensure thorough knowledge of Customer through frequent involvement within the Internal departments on Customer Premises, attending Monthly & Quarterly reviews.
• Provide cover for the On Site Operators in periods of absence.
• Liaise directly and in a timely manner with Project Manager to advise them of issues or delays along with planned corrective action, so as to maintain a two-way communication flow and minimize customer dissatisfaction.

About you:

• 2 or more years of experience in related field of expertise, specialising in either Commercial or Ops environment, preferably with supervisory or people management experience.
• Customer Orientation - Ability to resolve Problem when presented to ensure no impact to Customer
• Planning and Organization : Must be able to manage large geographical variances and the challenges this brings.
• Commitment to Excel - Maintain optimal operational/customer performance within his/her area, including staffing levels.
• Business Acumen - Maintain P&L against budgeted expenditures by Planning for Holiday and Managing absence.
• Building & Leading Teams - Motivate a diverse workforce across a large geographical area

For more information please contact M4 specialist recruitment. M4 Specialist are an employment business and operates as an equal opportunities employer. Authority to issue an advertisement in respect of the above mentioned position has been obtained from the hirer concerned.

• JOB TITLE: Operations Manager
• SECTOR: Transport and Logistics
• LOCATION: Southwest
• SALARY: £32,000
• JOB TYPE: Permanent