Operations Manager for a Student Accomodation- Brighton

My client, a vibrant and inclusive student accommodation based in Brighton are looking for an Operations Manager to oversee the day to day operational management of the convenient and contemporary property. Ensuring a safe environment for the tenants and delivering excellent customer service to all tenants and visitors at all times.

Day to day duties include (but not subject to)

• Manage the on-site reception team
• Maximize occupancy by managing various sales processes
• Engage and support both the students and team in Student Welfare matters signposting to relevant agencies and universities where appropriate.
• Manage and seek continuous improvement of the customer service functions delivering a supportive and engaging service
• Enforce Tenancy Agreements adhering to ANUK National Codes of Standards and company policies.
• Manage the rent collection procedures and debt management 
• Reporting on a weekly basis and liaising with solicitors and attending court where required
• Run accurate system performance reports.
• Ensure all data and information is recorded and accurately maintained
• Manage the Facilities team to ensure a safe and secure environment is maintained, and all maintenance requests offer timely responses
• Ensure high customer service is offered to all tenants and visitors of the site.
• Adhere to Fire, Health and Safety plans and undertake relevant tests and drills.
• Oversee the management of the check-in and check-out process
• Manage the Operations budget, and all on-site cash ensuring banking is carried out on a regular basis
• Participate in Open Days, Check-In Days, University events and other external events where required.
• Deal with complaints in a professional manner ensuring reference to relevant policies and within set timescales.

This is a busy, hands on role and the ideal candidate will need to have the following experience:

• Strong understanding of Facilities Management, compliance and legislative requirements.
• A sound understanding of ANUK guidelines.
• Experience in debt management.

Key skills:

• The ability to prioritise tasks, multi task with conflicting deadlines
• Ability to positively communicate in difficult or contentious situations
• Ability to develop and maintain strong relationships with internal and external customers
• To be a quick problem solver
• Excellent communication skills
• Excellent IT skills
• Attention to detail is key
• Excellent organisational skills
• Strong team working skills
• Flexible approach and a ‘can do’ attitude

If this role sounds is ideal to you, please apply with your CV to:

We look forward to hearing from you.

Ritz Rec Emp Agy