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The Role: NOC / Network Manager
Location: Central London
Package: To £65,000 with benefits and accredited training support

Overview:
If you are Cisco or Juniper savvy NOC or Customer Operations Manager who is looking to join a business during an exciting period of expansion, then this new role as a NOC / Customer Operations Manager gives the chance to lead the network operations group for a fast growth managed services provider.

Supporting a range of solutions across broadband, alongside data & security services, the NOC is the primary technical first point of contact for customers.

The team are responsible for 1st / 2nd and 3rd line support, in-life changes and technical build of customer solutions. As Network Operations Manager, you'll take ownership of the day to day running of the Network Operations team and processes and as a people manager, you'll be leader for the group but working closely with the senior leadership, will play a part in shaping how this technical function performs with anticipated growth involving a doubling of headcount over the next 12 months.

It's a Central London base and this is an award-winning provider of communications technologies and services to both business and consumer customers.

The big push now is customer experience so this isn't just a technical role. The reality is, you'll need to be hugely passionate about that customer experience and will coach and develop your operational team to share that same passion.

How is the best way to do this? That is what the company are asking and you will be the person to answer that question so the role comes with a huge amount of influence and you'll own all first point of contact customer support associated with technology issues.

Technical background - what are we looking for?
It's the classic network management background meaning you will likely have come from the tools as a network engineer and made the move up into management. It's not hands on, but you'll still need to have your finger on the pulse so all round commercial exposure to most modern routing and switching networking technologies (BGP, OSPF) - but, customer service and the commitment to driving that ethos forward is probably more what you are about at this stage of your career, compared to technical know-how.

It's a Cisco and Juniper environment and we are thinking the role would ideally suit someone that has been CCNA or JNCIA as a minimum and you'll be from either an ISP or MSP / service provider environment.

The NOC at the moment is normal Monday to Friday but with on call, they'll probably go 24/7 with a likely outsourced scenario at some point so we'd be looking for your guidance and ideas on how best to do this moving forward.

You'll have the technical credibility and personality to conduct high end technology discussions around the business but the key objective of the network operations group is to be best in class by way of both preventative technical problems, alongside reactive customer support so again, ideas on cutting edge automation / technical advancement will be part of your role, so we'd expect the NOM to know what is working and what is coming to market that could be brought into the business.

This is a company that actively supports learning and development, so whether that is further networking qualifications for your team via the various routes (Wireless, Security, Collaboration etc.) then this company are ready to support, both from a hands on and financial commitment aspect, so as a manager, you'll be able to keep your team engaged and up to date.

CRG TEC is an employment business acting on behalf of a client company.

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