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HM Staffing are recruiting for an Operation Manager to join one of the UK's most prestigious and award-winning companies based in Wallingford.

Our client brings together some of the most experienced, able and highly-regarded professionals working in financial services today. The practice provides comprehensive financial planning and wealth management services, helping individuals, trustees and organisations to achieve their financial goals.

The Operations Manager, reporting to the partner, has overall responsibility for the day to day running of the business and the implementation of the annual business plan, including the client service proposition, budgeting, and people management whilst working as the partner’s right hand in the strategic development of the business.

Operation Manager Main duties:

Business Management;

  • Overarching responsibility for implementing the business plan to achieve business goals and objectives
  • Overall responsibility for the client servicing proposition and its delivery including relevant systems and processes
  • To ensure individual and team performance on a consistent and effective basis via regular performance management, annual appraisals and objective setting
  • To ensure the business is compliant including all licensing, professional development, regulatory and legislative requirements
  • Management of effective communications within the business, clients and third parties

Business Development;

  • To work with the Partner on developing the business’s strategy and annual business plans
  • To drive the business forward with creativity and positivity in line with the Business Vision and to play a key part in building a long term sustainable business
  • Undertaking necessary financial budgeting and forecasting to aid/drive decision making across the business including resourcing plans
  • Create and manage key projects to promote business development
  • Undertake and manage necessary change programmes across systems, processes and people to achieve business objectives
  • Share existing knowledge and skills within the team and ensure the development of individuals including the delivery of team days and other training where appropriate

Operation Manager Skills:

First class relationship management skills;

  • Experience of and ability to think and act strategically;
  • Experience of the business planning process including working towards a vision, goal setting, budgeting and managing risk;
  • Experience of managing people and teams, including recruitment, performance management, reward, training, development,
  • motivation and retention
  • Prioritises and plans own workload meticulously including ability to multi-task effectively;
  • Ability to review, create, and manage systems and processes;
  • Ability to manage and drive change across people, systems and processes;
  • Maintain a positive 'can do’ attitude;
  • Effective project management skills;
  • Ability to think creatively and add value to a growing business;
  • The ability to balance conflicting demands in a calm and friendly manner;
  • Strong team working skills with the ability to work collaboratively and co-operatively with colleagues;
  • Assertive and confident manner;
  • Analytical with precise attention to detail
  • Ability to deal with sensitive information with discretion and to maintain client confidentiality at all times;
  • Excellent IT skills including working knowledge of Microsoft Office Word, Excel, PowerPoint and Outlook.

Hours: Monday-Thursday 9am-5pm Friday 9am-4pm

This is a Permanent Full-Time Operation Manager position paying £40,000.

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