Regional Operations Manager

Regional Operations Manager – Block Property Management

Our client is looking for a strong Operator who is looking for a challenge and be responsible for the delivery of a first-class residential block and estate management service. You'll also set the culture and standards for your team of property managers and assistants and make sure that your boss, the Head of Property Management, gets the reports and results they expect. Every day will be different, as everything from recruitment to health and safety compliance and troubleshooting comes under your remit.

As our Regional Operations Manager you will lead by example when it comes to the strength of the relationships you build inside and outside the business and the way you think outside the box to keep our service ahead of the game. As a leader you will have team of Property Managers to deliver property solutions our customers really value, making it simple to do business with us, creating an enduring relationship that fulfils all their property needs.

Regional Operations Manager accountabilities will include:

- Manage your operational team of property managers and property assistants in delivering SLAs and KPIs performance and retention of clients.

- Provide mentoring and on-going support to help your team reach and maintain standards of excellence

- Manage, monitor and report on KPIs to ensure your team is meeting and exceeding its objectives

- Be the standard-bearer for sensational customer service that hits the spot every time

- Keep your team abreast of changes in legislation, technical knowledge and best practice

- Step in where schemes are clearly in need of 'intensive care',

- Ensure that your team's external and internal communications, from emails to newsletters and reports for colleagues, clients and leaseholders are on time, on message and on brand

- Take responsibility for compliance with required health and safety standards

- Help us acquire new customers by giving presentations, building trusting relationships with stakeholders

- Oversee the resolution of legal disputes, tribunal cases and other problems brought to you by your team

- Keep the business moving forward and improving by learning lessons from problems, holding update meetings with departmental managers that bring alive opportunities to do things differently and better

- Ensure all Property Managers/Property Assistants are working to contracted terms for service

Our ideal Regional Operations Manager:

The ideal candidate will be an individual who can demonstrate and recognise the need to collaborate and work with other departments and key stakeholders so that deliver on their promises for all our current and future customers.

We've got our eye out for a self-motivated customer service star who loves to set the bar high in everything they do and who has:

- Ideally candidate will have experience within Block Property Management, Facilities management and or leisure industry. 

- A track record of success leading in driving exceptional results through a team

- A passion for developing people to help them reach their full potential

- Commercial Savvy – able to drive great commercial results though your people. 

- Strong operational deliverables to manage clients needs.

Desirable  

- Experience in residential block management

- An IRPM qualification

If you feel you have the skills and experience to become our Regional Operations Manager, then please click ‘Apply’ today!