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Claims Operations Manager

London

Circa £80,000 + bonus + benefits

Our client, a highly respected and well known Lloyd's / London market insurer, is currently looking for a Claims Operations Manager.

The successful candidate will lead the Claims Operations team, helping to shape and apply the company's claims strategy and constantly striving to improve performance.

Responsibilities

  • Own the design and maintenance of claims manual & key governance controls.
  • Establish infrastructure to manage and analyse performance of outsourced arrangements, including TPAs and vendors.
  • Manage function quality control.
  • Develop MI & KPIs to monitor and improve team performance.
  • Design and produce claims data packs for internal committees and portfolio management.
  • Continuously review end to end claims processes to ensure they are as effective and streamlined as possible.
  • Analyse results / lessons learnt from broker surveys and distil key information.
  • Represent claims on market groups / initiatives.
  • Assist Claims Management in developing structured claims team training program targeted at team and individual needs.

Requirements

  • Previous experience in an Operations Management role within insurance.
  • Strong understanding of claims practices and procedures.
  • Strong mathematical and statistical ability.
  • Strong understanding of risk management and governance framework.
  • Ability to motivate and support a team, with excellent communication skills.

Please note that due to a high volume of applications we receive daily, we are only able to contact applicants which have passed the initial CV screening stage. If you have not heard from us within 5 working days of your application, please assume that you have been unsuccessful.

We do not retain any personal information without your permission. Please refer to our data protection policy on our official website for more information - www.claimsrecruitment.co.uk

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