Collections Operations Manager

The Company

My client is a high growth Financial Services organisation with ambitious plans for the coming years. This is an exciting opportunity to join a start up business and be a real part of its future growth and success!

The Opportunity

This is a fantastic opportunity for someone to come onboard and design, develop and lead a collections operations function. The successful candidate will have responsibility for creating a roadmap, project plan and execution of that plan for the Collections function. They will be responsible for driving the performance of an outsourced collections team, and will work closely with Credit Risk, Customer Operations and the Collections Partner to achieve this.

Key responsibilities:

• Lead and manage Collections Operations, this includes management of a third-party collections and recoveries service.
• Define, measure and report key collections quality and performance metrics for the third party.
• Work closely with Credit Risk to identify opportunities in collections strategies.
• Ownership of Collections procedures and hand-offs including obtaining and managing sign-offs.
• Build collections operations priorities and plans, feeding into Change and Delivery functions.

Person Specification

Essential

• Candidates must have Financial services experience
• Extensive experience of management of a collections function, with evidence of executing and enhancing collections strategies in an operational function.
• Track record of delivery though remote teams and third-party suppliers.
• Project planning, management and delivery skills, ideally through project delivery, or possibly operational change initiatives.
• Ability to clearly define requirements and break down complex technical functions, into discreet pieces of work.
• Evidence of defining collections operations dashboards and metrics to measure the effectiveness of resource, and collections capabilities.
• Experience dealing with escalation of aged debt and the litigation process.
• Experience working with vulnerable customers and within associated policies and procedures.
• Building out new processes and assessing effectiveness.
• Process improvement or change qualifications such as Six Sigma, Lean, PMQ etc.
• Educated to a degree level, or equivalent.
• Knowledge of arrears management and collections regulations.

For further information, please contact Stuart Manford at Seymour John.

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