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Customer Service Supervisor - (Logistics), Slough: Leading two teams dealing with VAT and HMRC queries for this international logistics business. You will be responsible for the recruitment, training, coaching and quality of work for a team of 20 customer service executives.

Client Details

Customer Service Supervisor - (Logistics), Slough: Leading parcel delivery business with a truly international reach. Offering fantastic career opportunities and modern offices near good transport links

Description

Customer Service Supervisor - (Logistics), Slough:

    • Leading two teams dealing with VAT and HMRC queries for this international logistics business. You will be responsible for the recruitment, training, coaching and quality of work for a team of 20 customer service executives.
    • To lead team of 14-20 in the Customs Service Team dealing with HMRC and VAT queries
    • Full resonsibility to recruit, motivate, train and monitor quality of your team
    • Formulate, review and update performance plans and communicate them regularly to the team, monitoring their progress to ensure targets are met
    • Hold regular (monthly) one to one reviews with team in all aspects of queries on ledgers, specific tasks and special assignments
    • Motivate and action appraisals for each direct line report
    • Encourage, motivate and coaching team to escalate issues where appropriate to the relevant personnel within the business
    • Attend / lead meetings with Aviation to discuss issues raised and to maintain the current SLA in place with business
    • Performance manage and take disciplinary measures where necessary to maintain the highest standard of efficiency
    • Proactively seek timely resolution of internal teams / department issues
    • Set targets monthly for the department on the services covered and record each monthly KPIs
    • Hold regular performance dialogues to discuss weekly productivity and identify any potential issues
    • Arrange meetings or conference calls with various persons within the business to discuss issues on accounts / customers
    • Attend regular meetings with CA managers to discuss performance
    • Liaise with relevant stakeholders across the business in reference to major accounts
    • Conduct root cause analysis on repeat issues and address gaps in the process
    • Training and coaching of team to high standard in line with company policies
    • Ensure full reconciliations and analysis conducted on monthly basis of major RECS

Profile

Custom Service Supervisor - (Logistics), Slough: Leading parcel delivery business with a truly international reach. Offering fantastic career opportunities and modern offices near good transport links

You will have 3 - 5 years of experience managing large customer service teams

You will be a natural coach and leader

You will be able to answer VAT and HMRC queries (some training available) for customers who have queries about their incoming or outgoing international post

Job Offer

£38,000 to £40,000 plus great package

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