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Location: AMI - Crawley

Reporting to: Export Supervisor

Monday to Friday: Days

Purpose:

To assist with the day to day operation of the Customer Services Department. You will be working as part of a team dealing with customer requests and enquiries. Ensuring the highest level of service is experienced at all times. You will also be involved in communicating with Airlines on a regular basis.

Main accountabilities include:

  • Handling Customer queries for Export Consignments via e-mail and telephone
  • Checking with Airlines and partners that shipments have departed as planned.
  • Completing various reports e.g. web bookings fail to show or require to be re-booked
  • Process bookings that have been received via our web portal
  • Ensure Airlines are notified of any changes to original bookings around weight and dimensions
  • Call Answering - Ensuring the telephones are answered in a timely and professional manner
  • Emails - ensure any email communication is answered as quickly and politely as possible.
  • To assist other Customer Service Agents and Management as and when required Key Skills, Qualifications and Experience.
  • Excellent customer services skills ideally within an Export environment.
  • Excellent time management skills to ensure workloads are completed on a daily basis
  • Excellent Communication skills both written & verbal
  • Good telephone manner with previous experience of high call volumes Good Operational & product knowledge desirable
  • Must be proactive & forward thinking

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