Export Clerk
- Employer
- Aviation Industry Recruitment Consultants
- Location
- Crawley, West Sussex
- Salary
- 18500 - 20000
- Closing date
- 19 May 2019
View more
- Specialist Area
- Import & Export
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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Location: AMI - Crawley
Reporting to: Export Supervisor
Monday to Friday: Days
Purpose:
To assist with the day to day operation of the Customer Services Department. You will be working as part of a team dealing with customer requests and enquiries. Ensuring the highest level of service is experienced at all times. You will also be involved in communicating with Airlines on a regular basis.
Main accountabilities include:
- Handling Customer queries for Export Consignments via e-mail and telephone
- Checking with Airlines and partners that shipments have departed as planned.
- Completing various reports e.g. web bookings fail to show or require to be re-booked
- Process bookings that have been received via our web portal
- Ensure Airlines are notified of any changes to original bookings around weight and dimensions
- Call Answering - Ensuring the telephones are answered in a timely and professional manner
- Emails - ensure any email communication is answered as quickly and politely as possible.
- To assist other Customer Service Agents and Management as and when required Key Skills, Qualifications and Experience.
- Excellent customer services skills ideally within an Export environment.
- Excellent time management skills to ensure workloads are completed on a daily basis
- Excellent Communication skills both written & verbal
- Good telephone manner with previous experience of high call volumes Good Operational & product knowledge desirable
- Must be proactive & forward thinking
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