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Technical B2B Sales Support Assistant

Summary

*Handling requests from clients, i.e. providing pricing, follow-up sales sales leads and quotations.

*Support of sales team

*Providing customer service.

Experience Required

*Strong sales skills and experience (Sales and export experience to companies outside of EU an advantage)

*Experience of tender completion / processing an advantage

*Strong IT skills with experience of ERP (CRM)

*Experience in a customer sales focussed role.

*Interest in Science would also be an advantage

*Friendly and warm personality

*Strong team spirit and professional attitude

*Work on own initiative and well in a team

*Excellent organisational and administration skills

*Fluent English: written and oral

*Ability to communicate with people at all levels both internally and externally

Responsibilities

*Handling requests from clients, i.e. providing pricing.

*Explaining product brochures and technical information to customers, and providing technical advice where appropriate.

*Progressing all sales leads to secure the business, or when necessary to investigate why the business was not successful

*Filtering incoming enquiries (these can be telephone, e-mail, website, fax, letter, advert, other) and direct these to the relevant sales engineer.

*Providing support to field sales engineers and internal engineer (send quotes, technical information, call customers, etc.), when they are out of the office.

*Providing customer service to clients by dealing with their requests.

*Sending appropriate literature to satisfy customer requests.

*Helping to resolve any customer logistical problems, such as late delivery, lost goods, etc.

*Keeping all customer files and the company CRM system up to date.

An excellent opportunity for a sales support assistant to join a highly reputable global scientific company.

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