Graduate Operations Manager

Becoming a Graduate Operations Manager with RE:

We have created this new Operations Manager role to take on the challenge of managing our existing businesses, driving growth and, as part of the Regulatory Services management team, working across the services to improve operational excellence and lead essential transformation activity. This is an excellent opportunity to develop your full range of management skills as you will have responsibility for direct line management as well as working across the services to drive business growth.

We'll provide a supportive, creative environment and training & development opportunities to help you flourish.

What you will do:

• To support the Service Director in the day-to-day running of the service and deputise as required.
• This role is part of the Regulatory Services Management Team and will support the management of the following services alongside the Group Managers responsible for the services. A summary of the services' brief is detailed below:
  • Commercial Environmental Health, Trading Standards enforcement, Scientific Services, Residential Enforcement, Specialist Housing Programmes, Housing Grants and Assistance and Local Land Charges.
• To be responsible for Business Growth and Development for existing and new business cases, working with Group Managers to ensure continued growth and sustainable revenues are achieved.
• To direct, day-to-day management responsibility for discrete teams and/or business cases within the service e.g. the Pest Control service, Training Course Delivery and Business Advice services.
• To deliver operational excellence: maintain systems for monitoring demand and productivity, implementing corrective actions and reporting.
• To coordinate the work of the Regulatory Services Management Team including attendance at weekly management team meetings and managing the implementation of actions.
• To deliver service transformation including to assist and where required lead on improvement and change projects to realise operational efficiencies, standardisation and innovation.

Your experience will include:

• Degree educated - Business related would be advantageous but not essential.
• Excellent leadership, communication, negotiation and networking skills
• Successful track record in developing collaborative working relationships with senior managers, client organisations and other key stakeholders
• Initiative - working within broad practice, the post holder uses their discretion to develop and determine the overall services provided to the customer, manages the work of the resource pool and creates and implements necessary policies and procedures linked to the service.
• Mental agility - over lengthy periods on a range of different activities, in order to analyse budgetary information, determine future service provision, monitor performance indicators etc. and establish resource requirements against client need and managing staff demands.
• Commercial awareness

About RE

Re is an innovative joint venture with Capita and the London Borough of Barnet that is helping to design, create, shape and grow sustainable places we all want to live in. It was set up in 2013 to improve and deliver a range of property, development and regulatory services to local authorities and commercial organisations. Since Re began we have invested significantly in our communities and our people; we've created over 40 new jobs, received national awards, and delivered a number of high profile local planning, highways and development projects that have made the area a more attractive place to live and work. We'd love you to join our venture and help us achieve even more.

RE are part of Capita Plc, the UK's leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers' needs, we've helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.

What's in it for you?

At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.

As well as a generous basic salary, we also give you 23 day's holiday (rising to 27), company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.

What we hope you will do next

Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact for guidance.

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.