Logistics Support Coordinator

Logistics Support Coordinator

A supplier of high quality radiators and accessories are currently seeking a Logistics Support Coordinator.

The Logistics Support Coordinator role is an important position within the company and requires an individual with a solid logistical background and excellent numerical skills.

Key Roles & Responsibilities:

• Establish trust relationships with resellers and stockists to the point that he/she becomes the main point of contact for all stock queries
• Manage the customer portals and ensure that messages are responded to within the agreed time frames
• Investigate and process customer returns
• Deal with pricing and stock availability queries for customers over the phone
• Proactively encourage customers to place orders and follow through to delivery
• Interact with our UK 3PL partners and manage all logistical exceptions
• Liaise with Quality Team to avoid quality control issues or chargebacks from customers
• Manage activities throughout the order cycle to make sure established deadlines are met and customers informed of any changes
• Inform customers of any delays to agreed deadlines
• Any ad-hoc duties as required

Key Skills:

• Excellent numerical analysis skills
• Intermediate/advanced Excel skills are a must
• Proven track record in a role where end-to-end ownership of a logistical cycle was required
• At least 2 years of using any ERP system

Working hours are Monday to Friday 8:00am to 4:30pm.

How to Apply

Please attach an up to date copy of your CV to the link provided and the hiring company will be in direct contact.