Operations Manager Retail / Hospitality

Operations Manager (Retail / Hospitality) 

As a Company we are proud to hold the Gold - Investors In People status, so if you are looking for a new challenge and to develop your career, then we want to hear from you. 

Roadchef Ltd are one of the UK’s leading Motorways Service Area Operators serving over 52 million visitors over 30 locations. We are passionate about operating the best brands, working with the best people and offering our customers the best service. 

We operate an impressive portfolio of brands such as McDonald’s, Costa Coffee, Pret, Leon, WHSmith’s, SPAR, Days Inn and our own internal catering brands. 

Ever wondered what it was like working on a Motorway Service Area? Do you love being part of a fast moving, ever changing environment? 

Roadchef Motorway Services have an amazing opportunity for an Operations Manager to support our Site Director at our Rownhams Service Area on the M27 near Southampton leading the most iconic brands in the UK today. 

Position: Operations Manager 
Location: Rownhams Motorway Service Area, Southampton (commutable from Eastleigh, Winchester and surrounding areas) 
Job type: Full Time, Permanent 
Salary: Up to £35,000 per annum 
Benefits: Roadchef Discount Card; Benefits website- over 8000 discounts available; Refer a Friend - cash scheme; Long Service awards; 28 days holiday paid pro rata; Great personal development opportunities; Cash Plan Health Care; Company Pension. 

About the role: 

You will be supporting in leading a team to achieve success so it's vital you have a passion for developing and 
coaching at all levels. 

It goes without saying you will provide support to the Site Director and guidance to the management teams to enable them to achieve and maximise the sites results. 

Calm under pressure? Perfect as 2 days are never the same and there will be times when your team will really need your support and calming influence. 

As you will see we are all about people so if you believe you can really make a difference have an abundance of resilience and just love variety then please get in touch. 

Responsibilities: 

- Operational Delivery; Support the Site Director in achieving operational targets across the whole site, ensuring a consistent delivery of products, service and brand standards are being delivered. 
- Profit Delivery; Support the Site Director in achieving / exceeding the Site budgeted (or forecasted) Profit target, whilst supporting the management teams in achieving their individual unit performance. 
- Customer Focus; Improve existing levels of service and create standards that deliver a quality customer experience every time, whilst monitoring service standards and providing feedback to the Site Director and teams as and when required. 
- People Management; Responsible for the management of all unit managers within the brands that the site operates which includes; McDonald’s, Costa Coffee, WHSmith, Days Inn and Fresh Food Cafe and many more. 

About you: 

- Proven experience of delivering operational excellence and managing teams in either multi-unit or multi-site customer facing businesses (preferably catering, hospitality or retail). 
- Experience of and accountability for delivering business P&L financial targets. 
- Team orientated - an advocate of leading your team from the front, creating drive and ambition within your teams to maximise development and opportunities of both the business and individuals. 
- Strong communication skills with people at all levels of the business. 
- Ability to work on own initiative, setting standards for others and measuring performance. 

You may have experience of the following: Operations Manager, Operations Management, Facilities Manager, Continuous Improvement, Site Manager, Site Management, Project Manager, Project Management, Retail Manager, Retail Operations Manager, etc.