regional operations manager contract cleaning

Our client is one of the leading commercial cleaning and soft services company supporting businesses throughout the UK and Europe. As a commitment to growth we are helping them identify key talent in operations and sales UK wide.

Currently we require the services of an experienced regional manager on the cleaning side of our business to take control of our operations in the London and Home Counties area. You will need experience of managing managers in the commercial cleaning industry or something very similar by association. Complimentary experiences we would consider would include, washroom, hygiene and other FM or soft services where you would have or been managing contract managers, site managers, supervisors and operatives in multisite locations.

You will have 4-5 contract managers, in a region in excess of £7,000,000 turnover

We are offering a basic salary of £50-60,000 with a company car, bonus scheme, and benefits along with all the tools you would expect to do the job.

Title: Regional Manager

MAIN RESPONSIBILITIES:

Business Growth and Profitability

¨ To ensure action plans are in place and are reviewed on a regular basis to ensure the achievement of all targets set and in line with the business goals.

¨ To ensure all costs are controlled within budgets.

¨ Ensure contract prices are reviewed and increases agreed with clients.

¨ You must ensure that the company purchasing procedure is followed and that documentation is completed such as Plant & Machinery Capital Requisition and Purchase Order Forms. Comply with authorisation levels.

¨ All client credit requests must be approved prior to being issued.

¨ To ensure the Region achieves/exceeds its financial targets annually and periodically as required, this includes profit and loss and sales.

¨ To liaise regularly with your line manager/Directors in terms of business objectives, financial aspects, innovation and business growth opportunities.

¨ To attend review meetings on at least a monthly basis to review the Region’s actual financial performance against budget and requirements. This review will also include an operational review of the Region.

To achieve new sales growth, identify opportunities for the company. Directing the Business Development Manager (dotted line) and management team accordingly.

Contract/Site Management

¨ Ensure the cleaning specification is implemented and adhered to. Review the contracts as necessary to meet the clients requirements.

¨ Regular client liaison to monitor standards, satisfaction with the service provided and to build relationships with key clients.

¨ Ensure the Quality Service Level Indicator procedure is implemented and adhered to.

¨ Monitor, review and analyse client satisfaction, via the Quality Service Level Indicator Procedure and to ensure all problems are resolved promptly and effectively.

¨ To review and analyse Site Health and Safety Audits information. Ensure corrective action taken where necessary.

¨ To ensure all management and control systems are adhered to, and that the company is complying with Payroll, HR, Health and Safety, quality and environmental standards.

¨ In the case of new contracts, to ensure contract start- up plans are implemented and actioned. To ensure efficient and effective contract start.

¨ To ensure all other company and management control systems are complied with, ensuring subcontractors/suppliers are audited on a regular basis.

Staff Management

¨ To recruit, induct, train and develop direct reports, to ensure a high calibre of capable managers and supervisors. All terms and conditions for management and administration personnel must be agreed with the Director of Operations prior to positions being offered.

¨ To ensure that all managers and supervisors understand and are focused on meeting the Region and company objectives.

¨ Monitor and review performance of managers and direct reports in terms of their budgets and effectively communicate the company’s required standards.

¨ To carry out an annual performance/ personal development appraisal with managers and direct reports.

¨ Ensure that each member of staff has received an induction and annual appraisal.

¨ Communicate company information as and when required and hold Regional meetings at least four times a year.

¨ To resolve any disciplinary/ grievance matters in line with company policy and procedure.

¨ To ensure the company’s health and safety policy and procedures are implemented and adhered to.

¨ To provide guidance, coaching and training to managers, supervisors and direct reports.

¨ To ensure all members of the management and administration team follow the company and legislative requirements.

¨ To assist when requested with other duties.

Company Procedures

¨ To take responsibility for all management systems and administration associated with running the Region, including payroll, invoicing, materials, equipment, changes to the contract, expenses, vehicles, disciplinary, grievance, staff matters training etc. Whilst ensuring all company and legislation procedures and/or requirements are met.

¨ To ensure payroll information is completed accurately and costs are controlled within budget.

¨ Ensure Site Manuals are available on each contract and reviewed/updated on a regular basis.

¨ To complete any additional administration and provide accurate information as required meeting the deadlines.

¨ To ensure all management, company policies and control systems are fully implemented, communicated and adhered to, including compliance with financial, Health and Safety, HR, and quality and environmental standards.