Senior Operations Manager
- Employer
- Skye Solutions Recruitment limited
- Location
- Stroxton, Lincolnshire
- Salary
- 48000 - 65000
- Closing date
- 21 Apr 2019
View more
- Specialist Area
- Operations
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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My client are recruiting for a Senior Operations Manager to join their team.
The Senior Operations Manager reports directly to the Chief Operating Officer (COO)
The post holder will:
- Deliver their duties in accordance with the strategic direction of the business as agreed with COO
- Deliver a proactive plan to optimise leads into the business
- Act as the accountable manager for the delivery of operational effectiveness across acquisition
- Ensure that the acquisitions area operates within the requirements of its regulatory permissions
Strategic Operations Direction
- Support the operational direction for the business
- Support identification of Lead Generation using digital methods
- Input into the appropriate organisational design and structure to deliver
Roles and Responsibilities
- To continuously challenge the status quo, identifying better ways of working, improving processes and managing resources effectively
- Give clarity around roles, responsibilities and authority to act to acquisition team
- Manage the effectiveness of each role and post holder
- Ensure adequate resources are available to provide high level of service standards
- Develop the capability of staff and provide the environment for them to flourish and be the best they can be through a well operated performance management process.
Control Framework
- Ensure an appropriate control framework is in place, adjust and amend as appropriate through experience
- Embed a control monitoring programme to deliver assurance around performance within business policies and regulatory obligations
- Review and adjust business policies as appropriate
- Maintain adequate control of costs
Regulatory Permissions
- Ensure that the business performs within its regulatory permissions
- Specifically focus on the ability and performance of the business in providing good customer outcomes and to ensure clients do not encounter detriment through our the actions of the business
- Co-operate and engage when required with the regulator
Engagement and Culture
- Embed the culture of the business through its operations and establish an environment for the culture to flourish
- Work with the Sales & Marketing teams to actively optimise leads into the business
- Work with the leadership team and staff to develop a collaborative and engaged working environment and encourage a clear line of sight around Mission Vision and Values which everyone respects and embraces
Business performance
- Be clear about business objectives agreed with COO
- Through MI and analysis of key business performance areas, awareness of operational activity and service levels and customer feedback, react and respond to emerging trends
- Provide regular reports to COO on all aspects of operational activity and business performance
- Central point of contact for COO and executive management on all acquisition activities
- Central point of contact for direct leadership team
- Integral point of contact for other business stakeholders on common business areas requiring the support of or as a dependency on acquisition operations and vice versa
- Educated to Professional Level
- Strategic planning
- Change Management
- Lead Generation
- Business Improvement
- Influencing and persuasion
- Organisational
- Communication and engagement
- Prioritisation and decision making
- Numerical
- Report writing
- Adaptability, resilience and selfless
- Presentational
- Broad capacity to manage several priorities
- Awareness of industry and market in which it operates
- Ability to increase throughput of leads to conversion
- Application of experience of operations management
- Ability to challenge the status quo
- Ability to motivate colleagues and achieve business performance objectives
- To lead, articulate, introduce and measure the impact of change, taking staff on the journey successfully and safely
- Engage and communicate at all levels of the business
- Lead the development of a positive culture throughout the business
- An awareness of and ability to ensure the safe implementation of regulatory and other obligations
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