Operations Team Lead (Supplier Management)

At Airsorted, our mission is to make hosting hassle-free for everyone. And as the world’s largest host management company, we’ve already managed over £30,000,000 in host earnings, managing 1,000’s of homes in over 30 cities around the world.

Our customer promise is to make it easy,deliver great value and build trust. This is at the heart of everything that we do. Your operations team will play an absolutely critical role in delivering that promise!

Imagine the incredible behind-the-scenes work that goes into making a property guest-ready, sparkling clean and full of 5* hotel quality linen. Now imagine doing that for thousands of properties! It is your team of Supplier Operations Superstars who make that happen! As the team grows, we need an exceptional leader who makes it their mission to obsess over quality and build strong supplier relationships. Ultimately, you will be someone who will always look for opportunities to improve our service.

If this sounds like you, and you would like to build a career within one of the fastest growing companies in this space, then check this out:

The role and you

Leading people should be what gets you up in the morning. You will be leading a team of up to 6 Supplier Operations Executives (SOEs) with a team of over 200 contractors through a period of immense growth. Our SOEs are a hugely talented bunch and taking full ownership for leading,coaching and developing your team to deliver exceptional client service will be a major part of this role. In fact, if that doesn't excite you then you should stop reading here!

We believe in leading by example here at Airsorted. You will be expected to bring an infectious enthusiasm, proactivity and work-ethic to our daily operations.

Process improvement should be your bread and butter. You will play a critical role in delivering several high-priority process improvement and operational projects - ideally you will have a few tricks up your sleeve when it comes to managing process change! Ideally, you will have seen it done before at a top-tier startup but we are open minded here!

As we scale, standards (and adherence to them) becomes crucial for sustained success. You will be playing a big part in this transition so we would hope that you love standards as much as we do! Equally, you shouldn't be afraid to rip them up when they don't work - having a continuous improvement mindset is key.

Measuring all this improvement wouldn't be possible without metrics. We take them seriously here at Airsorted and you should too - you will be using them a lot! You will be expected to be able to manage to metrics and make data-driven decisions. You will also be expected to bring your team along to this way of thinking.

Perhaps the most important of all, you will be responsible for creating a culture of deep customer-centricity in your team. Airsorted has lofty ambitions and instilling the customer promise is going to be the foundation of how we achieve them.

That sounds great, what will my team be doing?

Your team of SOEs are responsible for the relationship between our contractors and Airsorted. They are on the front line, planning and ensuring our properties are cleaned and completed to 5* standards. Their performance is critical to ensuring that we are delivering the customer promise and providing excellent service to our hosts and guests. The day in the life of an SOE is varied but some of their essential tasks are:

Relationship building

Our suppliers and contractors are the backbone of Airsorted. Utilising the best tech in the industry, our SOEs ensure that live operations work like clockwork by expertly coordinating our wonderful cleaning contractors and our fantastic linen suppliers. They assist with the weird and wonderful issues that can arise during a clean and ensure the property is prepared to an exceptional standard for when the next guest checks in.

Planning and scheduling

Your team are natural problem solvers and operation experts. Their main focus is split between proactive scheduling and managing live operations. Planning is critical to ensuring that we can scale up to peak demand and also not be over-resourced during quieter periods.

Delivering the service

The service that Airsorted provides rests on the foundation of industry leading tech and operations. Our SOEs have to be able to draw upon these resources by building relationships with our departments (such as account management and guest experience) to ensure that our hosts (and guests) get the best experience possible.

Important to note

Sunday is a pretty popular day for guests to check out (who knew!). Because of this, our weekends are our busiest days operationally and you should be willing to help chip on on the occasional weekend if required. We operate a time off in lieu (TOIL) system should this ever be the case so you don’t miss out!

The fun stuff:

• 34 days paid holiday - 33 days plus an extra day off on your birthday (because who wants to work on their birthday)
• Airbnb allowance - take a well-deserved break at an Airbnb property, on us
• Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
• Enviable company culture - we’ve put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work, free snacks and drinks every day - we’ve got it all
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity leave - work from home for a week when you get a new pet, to help them settle in!
• Healthcare Service - You'll get free access to a GP anytime, anywhere via your mobile - including prescription services.
• Tech and Cycle to Work Schemes - We'll get you the latest iPhone or a shiny new bicycle, and you can pay us back in interest-free instalments that work for you.
• Pension - We provide a pension scheme for all permanent employees, in line with government requirements
• Macbook - For business use