Operations Manager

MD95 – Operations Manager

Location:  London

Salary:  £33,500

Overview:

First Military Recruitment are currently seeking an Operations manager to operate within the Central London Area. The successful candidate will mainly be responsible for managing cleaning contracts, including maintaining and building good client relationships.

9 hour shift, starting times vary between 7am – 11am, working 1 weekend in 5 (9-5).

This role would suit ex-military personal however, all applicants with the correct experience and qualifications will be considered.

Duties and Responsibilities:

  • Ensure continuous support to onsite supervisors and other team members including holiday management, dealing with queries and complaints.
  • Manage team’s performance and development.
  • Deal with payroll queries, prepare timesheets and ensure the payroll deadlines are met.
  • Flag any risks and issues to a Senior Operations Manager and Head of Operations.
  • Provide a regular operations feedback to a Senior Operations Manager.
  • Monitor the service quality through carrying out site checks and actively seek opportunities to make improvements.
  • Visit client sites to the agreed schedules and log it on a company online database.
  • Act on Quality Monitoring Audits and ensure they are sent to the client and returned within set timeframe.
  • Estimate recruitment requirements and communicate it to the Recruitment Team.
  • Ensure timely and accurate trial and probation feedback.
  • Ensure all H&S procedures are in place and are being followed, including carrying out risk assessments for new and expectant mother.
  • Ensure that staff training is completed in the appropriate time frame and all training records are uploaded onto a company online database.

Skills and Qualifications:

  • Experience of managing diverse team is essential in this role.
  • Training and/or coaching experience.
  • Client relationship management experience.
  • Knowledge of Health & Safety in a workplace.
  • Basic knowledge of UK Employment Law.
  • Detailed understanding of cleaning chemicals and machinery.
  • Basic Microsoft Office and Outlook skills.
  • Ability to interact at all levels of organisation.

MD95 – Operations Manager

Location:  London

Salary:  £33,500

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