Sea Import Operator - Freight Forwarding
- Employer
- Corrigan Bentley Recruitment ltd
- Location
- Liverpool, Merseyside
- Salary
- 24000 - 28000
- Closing date
- 18 Apr 2019
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- Specialist Area
- Import & Export
- Sector
- Accountancy, Advertising & Creative, Automotive, Aviation, Banking, Finance and Insurance, Charities & Not For Profit, Construction, Consultancy, Customer Service, Defence, Distribution, Education, Electronics, Energy & Utilities, Engineering, Event Management, FMCG, Food Services, Healthcare, Housing, Human Resources, Information Technology, Internet, Insurance, Legal, Leisure, Management & Executive, Manufacturing, Marketing, Media, Military, Oil & Gas, Pharmaceutical, Private sector, Production & Operations, Professional Services, Public Relations, Public Sector, Recruitment, Retail, Sales, Scientific, Secretarial & Administration, Social Services, Telecommunications, Training, Transport & Distribution, Travel & Hospitality, Utilities
- Contract Type
- Permanent
- Hours
- Full Time
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Role Purpose
Identify areas of our business which require improvements i.e. operational processes, cost control, customer service, attention to detail and to work with colleagues to resolve these accordingly
Responsibilities
- Work as a team to provide support and assistance to colleagues and line manager as well as providing excellent customer service at all times
- Build close relationships with all our Customers, offices, Overseas agents and Service providers
- Manage operational files from start to finish
- Actively plan and co-ordinate your working day taking ownership of the business you manage operationally
- Assist and advise customers of shipments, arrival, clearances and deliveries
- Take ownership of your own operational accounts
- Pro-active in your response to service issues
- Maintain a suitable level of data entry, which will be monitored
- Handling Import documentation
- Building strong customer relationships
- Assisting customers with their enquiries and have a proactive response to Service Issues
- Damage reporting/ claim reporting
- Health and Safety
- Ensure all QSHE directives are implemented
- Supporting the team in daily operational activities
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