Retail Account Manager - Drop Ship

Overview

At Exertis, we thrive in a company culture that is driven to deliver more for customers. Our employees are committed, proactive and motivated. This dynamic environment contributes to a thriving growth-focused culture throughout Exertis, providing many career opportunities that span sales, commercial and corporate activities.

Dixons Carphone & John Lewis have grown to become some of Exertis' most valuable Retail customers. Their online Drop Ship business represents a huge opportunity having delivered high double-digit growth this year and last. We are looking for an experienced and highly motivated individual to manage and drive new business utilising our Drop Ship model.

This role needs someone who can build and maintain both strong customer and manufacturer relationships, has impeccable attention to detail, takes pride in delivering class leading service levels and has the ability to find and drive new opportunities.

A fantastic opportunity to work with some of the highest profile accounts in UK Retail.

Key Responsibilities:

• Maintain existing and develop new Drop Ship business within the Traditional Category specific to Dixons Carphone, John Lewis & Maplin
• Profile and develop an in-depth knowledge of your customers and the profit opportunities
• Build and develop multi-level business relationships
• Regular customer visits with clear objectives
• Closely manage stock holding and forecasting
• Work with other Retail Account Managers to ensure your products sets are built into their sales opportunities
• Work closely with the Product Managers and Vendors feeding back retail requirements and driving demand. Work on securing promotional opportunity and range opportunity for store & online activities
• Opening lines of communication to drive the Drop Ship opportunity cross category
• Reviewing on a monthly basis previous month's performance
• Build monthly, quarterly and annual business plans
• Create and update price lists
• Review & monitor customer credit
• Achieve company targets and objectives
• Review and manage Exertis stock holding with your category
• Develop and execute against agreed action plan
• Ensure high levels of customer satisfaction and complaint resolution
• Demonstrate a strong awareness of and commitment to Ethics and Compliance and the DCC Group Code of Conduct.

Person Specification

Above all you will need to be able to demonstrate excellent working relationships internally, with customers and our Vendors. You will already stand out from the crowd in your approach and determination to succeed.

In addition, you will need to:

• Demonstrate excellent communication skills (particularly presentation)
• Possess good IT product knowledge
• Be confident & tenacious
• Demonstrate a thorough understanding of the distribution model
• Show commercial awareness
• Excel in planning & organisation
• Be flexible and adaptable
• Demonstrate high literacy & numeracy
• Possess Word, Excel and PowerPoint skills